Surgery Scheduler

Job Duties

Position Summary

This position entails counseling patients who are candidates for surgery of a refractive nature as well as achieving optimal usage of the Ambulatory Surgery Center & other resources. Surgery counselors make all necessary arrangements for patients as they pertain to the surgical procedure recommended by the surgeon. This position will provide options, describe the pre-, peri-, and post-operative course, discuss and collect relevant payment, schedule pre- and post -operative examinations, follow up with the unscheduled patients and assist patients where necessary throughout the surgical process.

Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.

Surgery Counselor Essential Functions

• Counsels’ surgery patients on the benefits of elective surgery, using tools and techniques to educate and overcome objections

• Assist patients with surgical arrangements: schedule surgery and post-op appointments, distribute & collect all related documents and payment, as well as relay all surgery related instructions

• Ensures all payments relevant to the surgery are collected prior to surgery

• Utilizes practice management for patient scheduling, tracking and follow-up

• Offer emotional support and address patient concerns or anxieties related to surgery, recovery, and outcomes.

• Stay updated on the Advanced Lens Technology that AEC offers their patients for cataract surgery

• Schedules patients calling for LASIK evaluations and LASIK procedures

• Respond promptly to patient phone calls, answering questions about procedures, preparation, and recovery

• Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate

Other Essential Functions

• Must be willing and able to work a variety of hours and work in the various locations as needed

• Must present self at the workstation, ready for work, at the scheduled time

• Participate in department and company meetings, as requested

• Provide training and support to new staff or less experienced team members

• Performs other duties as assigned

Minimum Education Required

Education & Licensing

• High School Diploma, or equivalent, required

• Associate degree in Medical Administration or similar coursework preferred

Minimum Experience Required

Experience

• One year of ophthalmic/optometric experience preferred

• One-year of scheduling experience preferred

• Customer service experience preferred

Skills & Knowledge Required

• Well-versed in the language of elective surgeries as well as standard surgery options

• Excellent communication and interpersonal skills for explaining medical information and answering questions clearly.

• Empathy and patience to offer emotional support to patients and their families.

Shift

First (Day)

Number of Openings

2

Compensation

$21.99 - $26.39 / Hourly

Postal Code

55082

Job Type

Full Time

Place of Work

On-site

Requisition ID

32641

Job Benefits

Comprehensive Benefits Package

• Health insurance

• Dental insurance

• Employer paid life and accidental death and dismemberment benefit

• Employee assistance program (EAP) benefit

• Company matched 401(k) plan

• Flex spending accounts (medical and dependent care)

• Health Savings Account

• Voluntary Benefits and Life Insurance Coverage

• PTO – Accrual begins on Date of Hire

• Floating Holiday Day

• Annual Scrubs allowance for clinic employees

• Free annual eye exams for you and your immediate family

• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer