Technical Customer Support (US Remote)

Experience Required

3 - 20 years

Minimum Education Required

Bachelor Degree

Compensation

$15.92 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewSafety and security are at the heart of everything we do at Motorola Solutions. The Managed and Support Services team delivers an "always-on" rigor to keep software ecosystems operational and optimized. We focus our human energy on "Solving for safer" by maintaining the software lifelines that public safety agencies trust to connect those in need with those who can help.Job Description

At Motorola Solutions, everything starts with our people. We invite you to join a close-knit community focused on real-world projects with real-world impact. As a Technical Support Specialist, you will champion customer success by troubleshooting sophisticated application suites that support public safety operations. We foster an inclusive, human-centric environment where your technical prowess acts as a cognitive shortcut, delivering clarity to our partners in the moments that matter.

Key Responsibilities:

Incident Resolution

Resolve software problems by identifying the root cause of reported public safety application incidents

Gather precise application data to assist Engineering teams with code fixes and defect classification

Implement configuration workflows that help to ensure customer technical configurations align with their operational goals

Ecosystem Collaboration

Work dynamically across Support, Product Management, Engineering, and Customer Success groups

Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance

Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours

Job Requirements:

Technical Expertise

MS SQL Server to analyze relational database performance and isolate environmental defects

MS Windows Server to manage configuration deployment and host operating system troubleshooting

Network Infrastructure to oversee firewall, router, and basic networking configurations

Professional Experience

Technical Communication to translate complex software investigations into clear, user-focused resolution paths

Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification

Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings

Preferred Qualifications:

Previous knowledge of the PremierOne Application Suite is a plus

Experience with public safety records management systems (RMS)

Familiarity with F5 or Fortigate networking components

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$110,000 - $120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-REMOTE

Basic Requirements

Bachelor's Degree

3+ years of technical customer support experience

Must be able to obtain background clearance as required by government customer

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

Incentive Bonus Plans

Medical, Dental, Visionbenefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

Place of Work

On-site

Requisition ID

R65575

Job Type

Full Time