Lead Guest Services Team Member
Pilot Company (Pilot Flying J)
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At a glance
Job overview
Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The role processes merchandise and fuel transactions, leading a shift of cashiers, completing end‑of‑shift reports, ensuring compliance with guidelines, maintaining a clean work area, promoting products, delivering quality service, handling guest complaints, determining break schedules, assisting with travel center functions, modeling company values, and performing other assigned duties.
Key focus areas include Lead a shift of one‑to‑two cashiers to process all types of cash, credit, and debit transactions, Complete end‑of‑shift reports and close out procedures, and Follow company and local guidelines regarding restricted merchandise sales.
Important skills include Cash Handling, Credit Transaction Processing, Debit Transaction Processing, End‑of‑Shift Reporting, Restricted Merchandise Compliance, and Organized Work Area Maintenance.
Skills & qualifications
Skills
Benefits
Full job description
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Pay Rates Starting between: $11.95 - $16.95 / hour
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
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