Front Office Representative, Outpatient Imaging Center, Full Time
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At a glance
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Job overview
Trinity Health is hiring a Front Office Representative, Outpatient Imaging Center, Full Time. The Front Office Representative serves as the first point of contact at the outpatient imaging center, delivering excellent customer service by phone and in person, supporting clinical staff, and upholding the organization’s core values with discretion and a collaborative attitude.
Key focus areas include Serve as the first point of contact and create the initial impression for patients, Provide excellent customer service via phone and in‑person interactions, and Collaborate with clinical and service staff to support direct patient services.
Important skills include Attention To Detail, Multi-Tasking, Planning, Organization, Independent Work, and Collaboration. Preferred (not required): Medical Terminology.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Day Shift
Description: Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer services via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. REQUIRMENTS:
- High school diploma or equivalent is required.
- Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
- Current American Heart Association (AHA) Healthcare Provider CPR card is required.
- Attention to detail, ability to multi-task and flexibility is required.
- Strong computer skills with experience and proficiency with medical systems is required.
- Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
- Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
- Knowledge of Medical Terminology is preferred.
PAY RANGE:
$23.00 - $28.65
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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