Centralized Maintenance Representative
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At a glance
Job overview
Insight Global is hiring a Centralized Maintenance Representative. The Fleet Service Representative serves as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and repair needs, entering service requests into the Fleet Management System, and ensuring timely service delivery to maintain fleet availability and reliability.
Key focus areas include Coordinate and manage maintenance and repairs with site managers and vendors, Compare repair times from different vendors, and Ensure accurate data entry in the Fleet Management System.
Important skills include Service Writing Experience, Customer Service And Organizational Skills, Critical Thinking And Problem Solving, Communication And Interpersonal Skills, Basic Knowledge Of Vehicle Maintenance And Repair Processes, and Ethical Standards And Integrity.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.
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Coordinate and manage maintenance and repairs with site managers and vendors.
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Compare repair times from different vendors.
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Ensure accurate data entry in the Fleet Management System (FMS).
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Verify warranties for repairs and parts.
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Assign repairs to preferred vendors with contractual agreements.
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Schedule services and confirm work completion with vendors.
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Update service records in the FMS for tracking and reporting.
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Resolve issues related to repair timelines, costs, and vendor performance.
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Adhere to policies and safety standards.
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Generate performance reports for continuous improvement.
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Foster relationships with site managers and vendors.
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Prioritize customer service and continuous improvement.
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Handle additional tasks as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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Education: High school diploma or equivalent; additional education in business administration or related fields is a plus.
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Experience: 1-2 years in customer service or call center; experience in fleet operations or maintenance coordination preferred
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Skills:
o Service Writing Experience
o Customer service and organizational skills
o Critical thinking and problem-solving
o Communication and interpersonal skills
o Basic knowledge of vehicle maintenance and repair processes
o Ethical standards and integrity
o Proficiency in data entry and fleet management systems
o Collaboration in a fast-paced team environment
o Adaptability to changing market and company goals
o Optimism and dedication to company values
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