Customer Success Manager - UK
Remote · GBFull-timePosted 7mo agoStill listed 4 days ago
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Job overview
Strivacity is hiring a Customer Success Manager - UK. The Customer Success Manager (CSM) at Strivacity serves as a trusted advisor for enterprise customers, guiding them through their CIAM journey from onboarding to renewal. This role focuses on maximizing platform value, helping customers achieve goals, adopt new features, and realize long-term ROI. The CSM acts as a liaison between customers and internal teams, advocating for client needs while driving product adoption and retention.
Key focus areas include Advise enterprise customers as a trusted advisor, Ensure customers derive maximum platform value, and Guide customers through their CIAM journey.
Preferred (not required): Customer Relationships, Technical Curiosity, and Navigating Complex Environments.
Skills & qualifications
Skills
Full job description
As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.
This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments
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