Operations Technician (Doc Review)

Job Duties

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

Associated Bank is seeking an Operations Technician to support daily operational processes and deliver exceptional service to internal and external customers. In this role, you'll manage complex transactions, resolve issues, and help drive operational accuracy and efficiency. This is a great opportunity for someone who enjoys problem-solving, collaboration, and continuous improvement.Key Accountabilities

Review and process incoming operational work while coordinating with appropriate internal partners

Enter and verify transactions with a high level of accuracy and attention to detail

Resolve complex customer and operational issues using multiple systems and resources

Prepare, edit, and distribute specialized operational documents

Support customers and bank partners by providing timely, accurate, and professional service

Identify process improvement opportunities and recommend operational efficiencies

Provide guidance and support to team members on complex transactions and escalations

Monitor customer feedback and report trends or recurring issues to leadership

Education & ExperienceRequired

High school diploma or equivalent

2+ years of office, operations, or administrative experience

Strong problem-solving, communication, and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Preferred

Associate's degree

3+ years of office or operations experience in a financial services environment

Experience handling complex operational processes or customer escalations

Why You'll Love Working Here

At Associated Bank, you'll be part of a collaborative team that values growth, innovation, and customer service excellence. We offer opportunities to expand your operational expertise while making a meaningful impact across the organization and customer experience.

Apply today to make an impact.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please [email protected] you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 - $28.27 per hour

The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

2 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55402

Job Type

Full Time

Place of Work

On-site

Requisition ID

JR105736

Job Benefits

Not specified