Operations Supervisor
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Block by Block is hiring an Operations Supervisor. The Operations Supervisor leads the Ambassador team, overseeing personnel, equipment, and resource management while ensuring public spaces are friendly, clean, and safe. The role involves recruiting, training, deploying staff, problem‑solving, reporting, and hands‑on field coaching to maintain program quality and culture.
Key focus areas include Coordinate recruitment and selection of candidates, Onboard and train new Ambassadors, and Create a culture that encourages team participation.
Successful candidates bring Valid Driver's License, Physical Capacity To Walk Continuously During An Eight Hour Shift, and Ability To Work Outdoors In All Conditions. Important skills include Microsoft Office Suites, Microsoft Teams, Problem Solving, Integrity, Professionalism, and English. Preferred (not required): Procurement, Inventory Management, Reporting, and Kronos.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Operations Supervisor
#BBB-5740
Norfolk, Virginia, United States
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Benefits
We are proud to offer the following benefits:
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Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
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Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
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Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
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Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
Salary Range
$55,000.00-$55,000.00
Job Description
"With Pride, we make public spaces friendly and vibrant for the communities we serve."
Block by Block is seeking to hire anOperations Supervisor
to provide oversight of our Ambassador Team.
Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. T
The Operation Supervisor position is the "Lead Ambassador" in charge of all aspects of our program, including personnel management, equipment management, and resource management, along with deployments of the team.
Annual Salary
: $55,000.00/yearly
Valid Driver's License REQUIRED
Ability to use Microsoft Office suites + Teams REQUIRED
Specific daily responsibilities of the Operations Supervisor may include:
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Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
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Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
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Continual problem identification and solving to improve the quality of the program.Problem-solving is a very big part of what we do.
(We need an innovator to lead our team.)
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Purchasing and inventory of supplies and equipment.
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Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
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Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.
Please apply if:
- YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS
who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
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You have solid work history and longevity of at least 5 years with previous employers
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You have supervised teams in the past.
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You enjoy working outside in all weather. Yes, all weather.
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You are a problem solver. Remember, we need innovators.
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You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
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You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
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You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
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You have a "do what is right" mindset. Integrity is a must!
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You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.
You wouldn't enjoy this job if:
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You don't appreciate a fun culture!
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Tend to be indecisive and have trouble making quick, effective decisions.
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If you are inflexible and can't work outside of a M-F 9-5 position when necessary
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Do not like talking to people or prefer to work alone, because this
is not that type of job.
- Like to sit at a desk and file papers all day, because
this is not that job.
- Like to know exactly what your day will be like, because
this is not that job.
Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
We are proud to offer the following benefits:
·Insurance
:
Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
·Paid time off
: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements
), Paid Leave (only
where required by law
), Holidays (only where required by contract agreement
), Floating Holidays (only where required by contract agreement)
, Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA
), Jury Duty (only where required by law
).
OTHER
- 401K Retirement Savings Plan
HOLIDAYS
- 8 paid
VACATION
-- Two weeks upon hire
401K
- Eligible after one month of service
BIRTHDAY PAY
- After one year of service
Requirements
Professionalism:
Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
Physical Abilities:
Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.
Communication:
Must be able to speak, read, and write the English language in order to create basic reports.
Computer Skills:
Must be proficient in computer usage and in Microsoft Office products.
You've read the whole posting — now see how you match it.