Regional Ombudsman / Human Services Program Representative 2

Working Title: Regional Ombudsman

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

• Job ID : 96342

• Location : Northeastern Minnesota

• Telework Eligible : No, this is a remote position

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 08/14/2026

• Closing Date : 09/01/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / ADSA AG/AS OOLTC RO Group 2

• Work Shift/Work Hours : Day shift

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 50%

• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position will be responsible to meet with and advocate on the behalf of long-term care residents living in Northeastern Minnesota which may include St Louis County and the cities of Duluth, Aurora, Biwabik, Brookston, Eveleth, Floodwood, Hermantown, Meadowlands, Proctor, and Virgina. The incumbent of this position is considered a remote worker, which is a term and condition of the appointment. As a remote worker, the incumbent will have their home, or an alternative location assigned as their principal work location; will be permanently assigned to their principal work location; and will not be assigned to an agency facility for their principal work location.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Regional Ombudsman will enhance the quality of life and care for Minnesota long-term care consumers through individual advocacy on behalf of long-term care consumers, education to consumers and other stakeholders, and through supporting and implementing consumer empowerment strategies.

In order to properly and zealously advocate for long-term care consumers, this position is responsible for:

• Understanding and maintaining expertise in all aspects of Minnesota and federal long-term care policies, programs, and service delivery functions, including:

• technical and administrative functions

• Understanding and evaluating how Minnesota’s long-term care system operates and applies to the individual consumer experience, especially within the assigned geographical region.

• Making recommendations for systemic (including legislative) improvements in long-term care at a regional, state, and national level

Minimum Qualifications

3 years of professional experience in nursing, social work, Advocacy, discharge planning, law, and person-centered thinking/planning.

Experience must demonstrate the following:

• Dispute resolution skills, such as negotiation or mediation

• Long-term care financing, specifically Medicare, Medical Assistance, and private insurance

• Knowledge of state and federal long-term care delivery systems

Preferred Qualifications

• Understanding of medical terminology and functional disability

• Effective oral and written communication

• Proficient in communicating complex regulations, policies, and program constraints orally and in writing

• Maintaining electronic documentation is required

• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.