Desktop Admin

What you will be doing

• Provide exceptional technical support: You will be the first line of contact for our employees, assisting them with a wide range of hardware and software issues. This includes troubleshooting, resolving problems, and escalating complex issues to the appropriate team.

• Maintain a positive and efficient help desk: You will be responsible for logging, prioritizing, and tracking tickets, ensuring timely resolution and a smooth workflow.

• Continuously learn and adapt: You will stay up-to-date with the latest technologies and procedures, actively seeking new knowledge and sharing your expertise with colleagues.

• Contribute to a collaborative environment: You will work closely with other IT team members, engineers, and internal departments to ensure effective problem-solving and communication.

The Salary range for this role is $24 to $26.50 an hour depending on experience.

About the role

Do you thrive in a fast-paced environment and enjoy helping others? Are you passionate about technology and have a knack for solving problems? If so, then this Help Desk Administrator role at [Company Name], a leading designer and manufacturer of hardware, might be the perfect fit for you!

How you will be making an impact

• You will be a key player in keeping our employees productive and empowered. Your prompt and effective support will minimize downtime and frustration, allowing employees to focus on their core tasks.

• Your problem-solving skills will contribute to a positive and efficient work environment. By identifying and resolving issues quickly and accurately, you will help maintain smooth operations and enhance employee satisfaction.

• Your commitment to continuous learning will ensure our help desk remains at the forefront of technology. Your knowledge will be valuable for both yourself and your colleagues, fostering a culture of innovation and growth.

About you

• You possess a strong foundation in computer hardware and software troubleshooting.

• You have excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.

• You are a proactive problem solver with a detail-oriented approach and a commitment to providing exceptional customer service.

• You are a quick learner with a willingness to adapt to new technologies and processes.

• You thrive in a fast-paced environment and are able to prioritize effectively under pressure.

How will we reward you

• Competitive base pay

• Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays

• 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.

• Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period

• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans

• Company paid Life & Disability Insurance including: Short term, Long Term, and Life

• Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees