Customer Service Representative
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At a glance
Job overview
System One is hiring a Customer Service Representative. The Customer Service Representative promotes customer satisfaction by processing requests, placing orders, arranging shipments, and reporting order status. This role acts as a liaison between customers and plant personnel to expedite orders, respond to inquiries, and resolve issues. The representative will also encourage system orders and master customer service policies and procedures.
Key focus areas include Promote customer satisfaction following company policies and procedures., Process all requests from customers in a timely manner., and Become familiar with markets as they relate to Customer Service..
Successful candidates bring High School Diploma. Important skills include Customer Satisfaction, Interpersonal Skills, Organization, Time Management, Problem Solving, and Microsoft Office.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Title: Customer Service Representative
Location: Downers Grove, Illinois
Type: Contract to Hire
Compensation: $20.00 – $28.00
Work Model: Hybrid – onsite and remote
Hours: 40.0
Responsibilities
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Promote customer satisfaction in all aspects of Customer Service, following all company policies and procedures.
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Process all requests from customers in a timely manner so as to provide excellent service.
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Become familiar with markets as they relate to Customer Service.
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Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery.
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Arrange for and expedite product shipments.
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Report order status to customers and field sales.
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Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.
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Encourage customers to place system orders to include additional supplies.
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Achieve customer satisfaction by mastery of all customer service policies and procedures.
Requirements
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Minimum High school diploma; College degree preferred.
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1-2 years Customer Service experience strongly preferred.
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Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees.
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Effective organization, time management skills, and effective problem-solving skills are required.
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Experience with Microsoft Office, order entry software and email.
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Ability to deal well with difficult people/stressful situations.
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SAP experience desired.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #562-Joule Staffing - Edison
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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