Imaging Patient Care Specialist

Employment Type: Full timeShift: Day Shift Description:

Schedule Monday - Friday Days

Join our Saint Alphonsus team as an Imaging Patient Care Specialist:

The Imaging Patient Care Specialist provides exceptional customer service and administrative support within the Medical Imaging department. This role serves as the first point of contact for patients and visitors, ensuring accurate patient registration, insurance verification, scheduling, and ordering of imaging procedures while fostering a healing and supportive environment. This position is structured across three levels to recognize increasing expertise, cross-functional knowledge, training responsibilities, and leadership contributions within the department.

Imaging Patient Care Specialist I

• Greet and assist patients, families, physicians, and visitors in a professional and compassionate manner.

• Obtain, verify, and accurately record patient demographic, insurance, and billing information.

• Register patients and enter information into applicable systems.

• Schedule and order imaging procedures accurately and in a timely manner.

• Verify physician orders and ensure completeness of required documentation.

• Answer phones and respond to inquiries regarding imaging services.

• Maintain patient confidentiality and comply with organizational policies and regulatory requirements.

• Support a positive patient experience by providing excellent customer service and promoting a healing environment.

Required

• High school diploma or equivalent.

Preferred

• Experience in a hospital, healthcare, or medical office setting.

• Knowledge of health insurance processes and medical terminology.

Imaging Patient Care Specialist II In addition to Level I responsibilities:

• Demonstrate proficiency through cross-training in a minimum of two additional Radiology support areas.

• Assist with onboarding and training of new staff members.

• Conduct audits and monitor workflow processes to ensure quality and accuracy.

• Gather and report departmental statistics and performance data.

• Support inventory management by ordering materials and supplies as needed.

• Assist with department scheduling and operational coordination.

• Serve as a mentor and role model for staff, demonstrating professionalism and a positive attitude toward organizational initiatives and policies.

Required

• High school diploma or equivalent.

• Minimum of one (1) year of experience in a medical or healthcare setting.

• Demonstrated competency in Imaging Patient Care Specialist I responsibilities.

• Successful cross-training in at least two additional Radiology support areas.

Imaging Patient Care Specialist III In addition to Level I and II responsibilities:

• Lead training and orientation programs for new registrars and support ongoing staff education.

• Assess training needs and develop or deliver additional education as appropriate.

• Perform auditing activities to ensure registration accuracy, compliance, and adherence to departmental standards.

• Coordinate scheduling activities and support operational workflow improvements.

• Maintain proficiency by regularly performing Imaging Patient Care Specialist functions.

• Collaborate closely with Patient Accounting, Registration, and Imaging leadership to identify educational opportunities and process improvements.

• Support data integrity initiatives and monitor registration accuracy and performance outcomes.

• Provide leadership and guidance to team members while promoting best practices and continuous improvement.

Required

• High school diploma or equivalent.

• Minimum of two (2) years of relevant healthcare, registration, or imaging support experience.

• Minimum of one (1) year of training or staff development experience.

• Demonstrated expertise in registration processes, auditing, workflow improvement, and data accuracy reporting.

Preferred

• Two (2) years of leadership or supervisory experience.

• Advanced experience in patient registration, quality auditing, training development, and reporting.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.

• Knowledge of medical terminology and healthcare registration processes.

• Understanding of insurance verification and billing practices.

• Ability to maintain accuracy and attention to detail in a fast-paced environment.

• Strong organizational, communication, and problem-solving skills.

• Ability to work collaboratively with patients, providers, leaders, and interdisciplinary teams.

• Proficiency with computer systems, electronic health records, and registration software.

• Ability to train, mentor, and support staff development (Levels II and III).

• Ability to analyze processes, conduct audits, and support performance improvement initiatives (Levels II and III).

Career Progression Placement within Level I, II, or III is determined based on experience, competencies, cross-training achievements, training expertise, leadership experience, and departmental needs. Advancement between levels is based on demonstrated performance, skill development, and successful fulfillment of the requirements for the next level.

HIGHLIGHTS AND BENEFITS: When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.

• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit www.saintalphonsus.org/careers to learn more!

MINISTRY/FACILITY INFORMATION Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Top 15 Health Systems in the country by IBM Watson Health.

• The region’s most advanced Trauma Center (Level II).

• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.