Desktop Support Analyst
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At a glance
Job overview
Insight Global is hiring a Desktop Support Analyst. Desktop Support Analysts provide technical assistance with computer hardware and software to team members. They are responsible for processing work orders, emails, and phone calls. They support Microsoft Windows 10/11 desktops, laptops, software, printers, scanners, basic network issues, mobile devices, and other assorted technology.
Key focus areas include Provide technical assistance with computer hardware and software, Process work orders, email, and phone calls, and Support Microsoft Windows 10/11 desktops, laptops, and software.
Successful candidates bring 2+ Years Experience. Important skills include Microsoft Windows 10/11, Microsoft Office Software, Computer Hardware, Computer Peripherals, Microsoft System Center Configuration Manager, and ServiceNow.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Desktop Support Analysts are responsible for providing technical assistance with computer hardware and software to Kokosing team members.
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They are also responsible for processing work orders, email, and phone calls.
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They will support Microsoft Windows 10/11 desktops, laptops, software, printers, scanners, basic network issues, mobile devices (Android/iOS), and other assorted technology.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
-2 to 5 years of experience as a support technician
Strong understanding of:
o Microsoft Windows 10/11
o Microsoft Office Software
o Computer hardware
o Computer peripherals
o Microsoft System Center Configuration Manager
o ServiceNow
o Printers
o Basic Networking Concepts
o Basic Identity and Access Management (MS Active Directory)
o Mobile Devices
o Excellent communicator
o Problem solver
o Accurate record and documentation keeper
o Team player mentality -
You've read the whole posting — now see how you match it.