Olive Jobs
Cognizant logo

Field Services Engineer - Desktop - Cleveland NC

Cognizant

Cleveland, NCJobNo compensation foundTracked 1mo agoSeen in employer's feed 6 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Cleveland, NC
Work Authorization
US work authorization required

Job overview

Cognizant is hiring a Field Services Engineer - Desktop - Cleveland NC. The Field Services Engineer provides onsite desktop support for office and factory environments, handling break/fix and deployment for various devices including laptops, desktops, printers, handheld scanners, and conference room A/V equipment. This role involves executing incidents/requests via ITSM processes, utilizing tools for endpoint visibility, and applying strong Windows and basic networking troubleshooting skills to restore services quickly.

Key focus areas include Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems., Monitor ticket queues and assign tickets through ITSM tools., and Perform incident management, RCA for major incidents, and drive issue prevention..

Successful candidates bring Authorized to Work in US Without Sponsorship and Onsite Desktop Support Experience. Important skills include ITSM Processes, IT Shop, SCCM, Nexthink, Windows Troubleshooting, and Basic Networking Troubleshooting.

Skills & qualifications

RequiredNice to have

Skills

ITSM ProcessesIT ShopSCCMNexthinkWindows TroubleshootingBasic Networking TroubleshootingHands-on Onsite SupportIncident ManagementRCA for Major IncidentsIssue PreventionCreate SOPsMaintain SOPsCreate RunbooksMaintain RunbooksCreate Knowledge ArticlesMaintain Knowledge ArticlesDesktop SupportField ServicesAudio Visual DevicesWIFI

Qualifications

Authorized to Work in US Without Sponsorship4-7 Years Onsite Desktop Support Experience

Full job description

Location: Cleveland, NC

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

In this role, you will:

  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

  • Monitor ticket queues and assign tickets through ITSM tools;

  • Perform incident management, RCA for major incidents , and drive issue prevention.

  • Create and maintain SOPs, runbooks, and knowledge articles .

  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

What you will need to succeed:

  • Desktop Support - Field services

  • Audio visual devices

  • Networking / WIFI

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

You've read the whole posting — now see how you match it.

Evaluate my fit