Front Desk Operations Supervisor
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At a glance
Job overview
Marriott Vacations Worldwide is hiring a Front Desk Operations Supervisor. The Front Desk Operations Supervisor supervises front office staff to ensure excellent owner and guest service, handling check‑ins, payments, and coordination with housekeeping while addressing service needs and maintaining professional standards.
Key focus areas include Supervise front office staff to ensure excellent owner/guest service, Process owner/guest check‑ins and confirm reservations and room assignments, and Handle all payment types including cash, checks, and credit/debit cards.
Important skills include Customer Service, Communication, Supervision, Leadership, Training And Coaching, and Scheduling.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Hourly Rate: $20.10
Regular Full-time Position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $20.10
Where great benefits lead to a life fulfilled:
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Competitive pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
Site Specific Perks:
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Complimentary work shoes provided 2x per year
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Complimentary soft drinks
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Associate of the month program
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Quarterly team outings
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On Site Free Parking
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Monthly cell phone discounts
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Fitness center discounts
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Meal subscription plan discounts
Front Desk Operations Supervisor
Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
CORE WORK ACTIVITIES
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Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
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Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
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Anticipate and address guests' service needs.
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Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
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Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
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Stand, sit, or walk for an extended period of time.
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Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Perform other duties as assigned.
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A ttention to customer service with a professional and pleasant personality.
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Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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