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Scheduler

McLaren Health Care

Bay City, MIFull-timeNo compensation foundTracked 1w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Bay City, MI
Schedule
Full-time
Work Authorization
Not specified

Job overview

McLaren Health Care is hiring a Scheduler. The Scheduler sets up exams, procedures and tests for patients while handling customer service inquiries, ensuring smooth operations by obtaining accurate and complete patient and insurance information.

Key focus areas include Deliver quality customer service by answering incoming phone calls or contacting patients to determine appropriate exam test or procedure and schedule patient appropriately, Review screening form and obtain verify patient and insurance information to ensure accuracy and completeness, and Educate the patient on exam test or procedure preparation and answer related questions.

Skills & qualifications

RequiredNice to have

Qualifications

High School Diploma or GEDPrior Scheduling ExperienceTwo Years of Experience Preferably in Health Care

Full job description

Scheduler

Michigan, Bay City (https://careers.mclaren.org/jobs/37081/other-jobs-matching/location-only)

Administrative/Clerical

McLaren Bay Region

26003759 Requisition #

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Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

  • Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.

  • Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.

  • Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.

  • Update patient record, including any notes necessary for the technologist, customer, or future reference.

  • Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.

  • Obtains proper approval for schedule changes or cancellations as appropriate.

  • Maintain total confidentiality of personal and financial data.

  • Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.

  • Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.

  • Performs other related duties as required and directed.

Qualifications:

Required:

  • High School Diploma or GED.

Preferred:

  • Prior scheduling experience.

  • Two years of experience, preferably in health care.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

  • Schedule: Full-time

  • Requisition ID: 26003759

  • Daily Work Times: VST 0700-1630

  • Hours Per Pay Period: 72

  • On Call: No

  • Weekends: No

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