High School Diploma Is Required Analyst
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At a glance
Job overview
COOLSOFT is hiring a High School Diploma Is Required Analyst. The IT Help Desk Analyst provides technical and customer support in a high‑volume call center, handling inquiries about DDS Online Services, identity verification, address changes, and digital license issuance while maintaining accuracy and service quality.
Key focus areas include Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance., Handle an average of 65‑90 customer calls per day while maintaining established service levels and quality standards., and Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions..
Important skills include Call Center Experience, Computer Applications, Communication, Customer Service, Problem Solving, and Adaptability. Preferred (not required): Drivers License, Interpersonal Skills, Organizational Skills, and Attention To Detail.
Skills & qualifications
Skills
Qualifications
Full job description
High School Diploma Is Required Analyst
(Jobs in Conyers, GA)
Requirement id 158904
Job title Analyst
Job location in Conyers, GA
Skills required Call Center Experience, Computer Application Engineer, Drivers License, High School Diploma Is Required
Open Date 14-Aug-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Call Center Experience, Computer Application Engineer, Drivers License, High School Diploma Is Required
Start date : 08/31/2026
End Date: 06/30/2027
Submission deadline : 08/19/2026
Client Info :DDS
Note:
LOCAL CANDIDATES
This position is located at DDS Headquarters in Conyers, Georgia
MUST have Call Center exp
Description:
Position Summary
The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses.
This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.
Key Responsibilities
Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
Maintain accurate documentation and records of customer interactions and transactions.
Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
Build and maintain productive relationships with internal departments and external business partners.
Contribute to continuous process improvement efforts and support organizational goals.
Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.
Minimum Qualifications
High School Diploma or GED.
Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
Proficiency with computer applications and standard business software.
Strong verbal and written communication skills.
Ability to effectively manage multiple priorities while maintaining a high level of customer service.
Preferred Qualifications
Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:
Three (3) years of experience processing drivers license transactions.
Five (5) years of experience in a high-volume call center environment.
Four (4) years of customer service experience.
Proficiency using Windows 11 and Microsoft Office applications.
Experience working with identity verification or credential issuance processes.
Demonstrated ability to troubleshoot and resolve customer issues efficiently.
Knowledge, Skills, and Abilities
Excellent customer service and interpersonal skills.
Strong problem-solving and critical-thinking abilities.
Ability to communicate effectively with customers, management, and stakeholders.
Strong organizational skills with attention to detail and accuracy.
Ability to work independently and collaboratively in a team environment.
Adaptability and willingness to embrace change in a dynamic workplace.
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158904 while calling.
EOE Protected Veterans/Disability
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