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Technical Support Engineer EMEA

ScyllaDB

PolandJobPosted 2mo agoStill listed 2 days ago

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At a glance

Compensation
No compensation found
Location
Poland
Work Authorization
Not specified

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Job overview

ScyllaDB seeks a highly motivated Technical Support Engineer for its EMEA team, supporting large enterprise customers with complex issues across architecture, recovery, security, and performance while advocating for customer needs and contributing to the Knowledge Base.

Skills & qualifications

RequiredNice to have

Skills

Technical SupportCustomer SuccessLinuxCloud ComputingSelf-MotivationDistributed SystemsDockerAWSGCPEnglish CommunicationAutonomousSelf-Motivated

Qualifications

3+ Years Technical Support Engineer ExperienceSupporting Enterprise Customers

Full job description

Technical Support Engineer EMEA

  • Customer Success
  • Poland

Description ScyllaDB is looking for a highly motivated hands-on Technical Support Engineer to join our EMEA Technical Support team. We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and reliability for their mission-critical applications. Our innovative database solutions are trusted by top organizations worldwide, delivering exceptional performance and efficiency. Cool things you'll do:

  • You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
  • You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
  • You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
  • You will also help build the Knowledge Base around Scylla.

Requirements

  • 3+ years in a Technical Support Engineer position
  • Proven experience supporting enterprise customers in a customer-facing support role.
  • Experience with Linux environments
  • Lifelong learner and capable of multitasking during high-pressure situations.
  • Naturally curious and excited to learn new technologies.
  • Experience with Distributed Systems (Database / Storage)
  • Experience with Docker (Linux)
  • Experience with Cloud providers (AWS/GCP)
  • Strong English communications skills - written and verbal
  • Autonomous and self-motivated

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