Qdigi | General Manager (Service Ops and Account Lead)
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At a glance
Job overview
Onsitego is hiring a Qdigi | General Manager (Service Ops and Account Lead). The General Manager will drive business growth by onboarding new brand partners and managing existing relationships. This role involves overseeing service operations across a network of franchise partners, company-owned service centers, and field teams for Home Appliances and digital devices. The manager will ensure high-quality repair services, SLA adherence, and operational efficiency across India, while building strong partnerships with brands and OEMs.
Key focus areas include Identify and develop new business opportunities with OEMs, retailers, and distribution partners., Build and manage strategic relationships with key brand clients., and Lead commercial discussions, contract negotiations, and onboarding of new service partnerships..
Successful candidates bring Bachelor's In Management. Important skills include SLA Management, Scaling Operations, and Driving Profitability. Preferred (not required): Business Development, Managing OEM Relationships, Authorized Service Center Operations, and Warranty Processes.
Skills & qualifications
Skills
Qualifications
Full job description
Job Purpose: You will be responsible for driving business growth by onboarding new brand partners and managing them end-to-end, while also further developing relationships with allocated existing brands/OEMs. The role includes overseeing service operations across a network of franchise partners as well as company-owned service centers and field teams handling Home Appliances (HA) and digital devices. The position requires ensuring high-quality repair services, SLA adherence, and operational efficiency across service locations PAN India, while building strong partnerships with existing brands and OEMs. Roles and Responsibilities: · Identify and develop new business opportunities with OEMs, retailers, and distribution partners for authorized service partnerships. · Build and manage strategic relationships with key brand clients. · Lead commercial discussions, contract negotiations, and onboarding of new service partnerships. · Drive revenue growth and profitability across service operations. · Oversee day-to-day operations of authorized service centers for assigned brands. · Managing service operations and ensuring KPI achievements for franchisee partners as well as company-owned service centers. · Ensure adherence to service KPIs, SLAs, TAT, and quality standards defined by brand partners. · Monitor productivity, service quality, and customer satisfaction metrics, and implement improvements. · Support planning and warehousing teams with adequate strategic inputs to manage inventory of spare parts and other infrastructure. · Establish standardized operating procedures and ensure compliance with OEM and internal audit requirements. · Track operational and financial performance, including cost control and margin improvement. · Build a high-performance culture with strong ownership, accountability, and customer focus. · Mentor and develop team members within operations and business teams. Desired candidate profile: · 10+ years of experience in after-sales service, repair operations, or service network management in consumer electronics, mobile, or home appliances industry. · Proven experience in business development and managing OEM relationships. · Strong understanding of authorized service center operations, SLAs, and warranty processes. · Demonstrated ability to scale operations and drive profitability. · Strong leadership, negotiation, and stakeholder management skills. · Demonstrated proficiency in Microsoft Office applications and specifically Microsoft Excel Experience: 10+ years Qualification: · Bachelor’s degree in management of relevant field · MBA preferred
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