Troubleshooting Specialist - Lighting & Controls
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At a glance
Job overview
Musco Sports Lighting is hiring a Troubleshooting Specialist - Lighting & Controls. The Troubleshooting Specialist on the Musco Warranty Team provides frontline technical support for Musco lighting and control products, handling telephone inquiries, troubleshooting electrical issues, and coordinating with internal teams. The role involves documenting product performance problems, assisting in creating manuals, and ensuring high‑quality customer service while managing on‑call duties every 6‑7 weeks.
Key focus areas include Provide courteous and effective frontline telephone support for technical problem solving and electrical troubleshooting, Identify and report new and ongoing product performance issues and develop detection processes, and Assist in creating manuals and training other team members on troubleshooting methods.
Important skills include Technical Lingo Associated With Electronic Systems And/Or Communications, Single Phase Electrical Power, Three Phase Electrical Power, DC Electrical Applications, Analytical Skills, and Technical Skills. Preferred (not required): Cellular, Ethernet, Fiber, and Networking.
Skills & qualifications
Skills
Qualifications
Full job description
Troubleshooting Specialist - Lighting & Controls
Department:Warranty
Location:Oskaloosa, IA
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Troubleshooting Specialist
The MuscoWarranty Teamhas an opening for aTroubleshooting Specialistat ourOskaloosaoffice. This position will maintain all Musco product in the field, both warranty and non-warranty covered, to keep operational. You will provide frontline support to customers and the Musco Team, being the technical resource for Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Click here toHear why we are #TeamMusco (https://youtu.be/OMH5YZdaezo?si=JAut9oQwCc9ilt9M)
Essential Criteria:
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Associates degree in electronics is preferred or an equivalent combination of education and experience
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3 years- experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
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Experience with control systems, project management, and technical support is a plus
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Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following - cellular, Ethernet, fiber, and networking or have the ability to learn
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Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
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Strong analytical, technical, and problem solving skills
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Strong internet and computer experience including Microsoft Excel and Word
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Ability to work under deadlines and handle pressure while multi-tasking
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Strong verbal and written communication skills
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Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
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Basic knowledge of Musco systems, products, and services a plus
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Knowledge of National Electrical Code and Standards a plus
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Bilingual preferred
Roles and Responsibilities:
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Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
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Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
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Work closely with the internal Musco team to maintain the highest quality of customer service
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Effectively manage product performance related issues from first contact through problem resolution
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Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders
Schedule:Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.
Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more aboutour partnerships (https://www.musco.com/partners/) .
At Musco, we make it happenand want you to be a part of it.
Stay connected with us!
LinkedIn (https://www.linkedin.com/company/musco-lighting/posts/?feedView=all) |Facebook (https://www.facebook.com/muscolighting) |Instagram (https://www.instagram.com/muscosportslighting/) |YouTube (https://www.youtube.com/@muscolightingllc)
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