Product Support Analyst
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At a glance
Job overview
Insight Global is hiring a Product Support Analyst. A client/employer of Insight Global is searching for a detail-oriented Product Analyst to support the product management lifecycle and drive continuous improvement across reporting tools and processes. The role serves as a liaison between Product, Engineering, and QA teams, managing ticket triage, documenting defects, analyzing trends, and collaborating to enhance reporting tools and overall product quality.
Key focus areas include Manage ticket triage and ensure timely resolution of defects., Document defects, prioritize them, and track status across teams., and Analyze defect trends to identify improvement opportunities..
Important skills include Agile, Scrum, Product Development Lifecycle, Reporting Analytics, Ticketing/Issue Tracking Tools, and Technical Documentation.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
A client/employer of Insight Global is searching for a detail-oriented Product Analyst to support the product management lifecycle and drive continuous improvement across reporting tools and processes. This role serves as a key liaison between Product, Engineering, and QA teams to ensure defects are properly documented, prioritized, and resolved in a timely manner.
Key responsibilities will include managing ticket triage, documenting defects, and analyzing trends to identify opportunities for improvement. This role will also collaborate with cross-functional teams to enhance reporting tools, streamline processes, and improve overall product quality and performance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- 2+ years of experience in a Product Analyst, Business Analyst, or Reporting Analyst role
- Experience working in Agile/Scrum environments and supporting the product development lifecycle
- Proficiency with reporting analytics and ticketing/issue tracking tools
- Strong technical documentation, analytical, and problem-solving abilities
- Excellent communication and stakeholder management skills
- Self-starter with strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment - Salesforce Experience
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