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Technical Field Specialist

TSMG

Bangor, MEFull-timeNo compensation foundPosted 2mo agoVerified open 5 days ago

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At a glance

Compensation
No compensation found
Location
Bangor, ME
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degreeValid Driver's License

Job overview

TSMG is hiring a Technical Field Specialist. The Technical Field Specialist will test pre-release mobile hardware and software in various transportation environments, including cars, buses, trains, and planes. This role ensures top-tier data collection, device performance, and operational reliability in real-world conditions. Responsibilities include configuring devices for deployment, tracking inventory, conducting field test sessions, monitoring device functionality, and troubleshooting issues on-site. The specialist will also verify data sync, document session results, and suggest workflow improvements.

Key focus areas include Configure devices to spec and ensure they are ready for field deployment, Track inventory and stage equipment for upcoming field sessions, and Travel to designated locations and transport modes.

Successful candidates bring Bachelor's Degree, 2-3 Years Technical Support/Testing, and 1+ Year QA Testing Mobile. Important skills include iOS, Excel, Google Sheets, Communication, Collaboration, and High Responsibility.

Skills & qualifications

RequiredNice to have

Skills

iOSExcelGoogle SheetsCommunicationCollaborationHigh ResponsibilityAdaptabilityConfidentiality MindsetInterest in TechSQLJavaScript

Qualifications

Bachelor's Degree or 2-3 Years Hands-on Technical Support/Testing Experience1+ Year QA Testing or Support Experience With Mobile Apps/DevicesProficiency in Mobile & Web TechReliable Travel CapabilityValid Driver's LicenseAbility to Use Multiple Transport ModesClean Driving RecordClean Criminal Background

Full job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

  • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
  • Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle):

  • Travel to designated locations and transport modes (cars, buses, trains, planes)
  • Run ~90 minute test sessions on mobile/wearable tech in motion
  • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
  • Capture logs, escalate defects, and keep operations running smoothly

Post-Test Wrap-Up:

  • Verify that collected data has synced with backend systems
  • Produce session documentation: results, app issues, logs, and downtime
  • Suggest improvements to testing workflows

Requirements

  • Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
  • At least 1 year of QA testing or support experience with mobile apps/devices
  • Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
  • Excellent written and verbal communication—able to collaborate with cross-functional teams
  • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
  • High responsibility, flexibility, confidentiality mindset, and strong interest in tech
  • Clean driving record and criminal background

Why Join?

  • Work on the cutting edge of mobile and location-based tech
  • Gain diverse field experience across different transport modes
  • Collaborate with industry-leading engineers and project managers

You've read the whole posting — now see how you match it.