Epic Willow Analyst
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring an Epic Willow Analyst. Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.
Key focus areas include Manage and complete SRS requests including intake, triage, and build work, Provide incident management support by troubleshooting and resolving issues, and Support enhancement requests including analysis, build, testing, and migration.
Successful candidates bring Epic Willow Inpatient Certification, 3+ Years Epic Willow Experience, and Problem Solving. Important skills include Epic Willow Inpatient, Application Maintenance, Incident Management, SRS Requests, SER Updates, and Troubleshooting. Preferred (not required): ServiceNow, Omnicell, First Databank, and Clinical Order Set Configuration.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Position Overview
Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.
Key Responsibilities
Core Analyst Responsibilities:
• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day-to-day ticketing and operational support for pharmacy systems
Pharmacy & Clinical Support:
• Perform medication build and maintenance, including:
○ New medication records
○ NDC updates
○ Formulation changes
• Review and triage pharmacy-related error queues (ADS and billing-related issues)
• Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes
• Assist with quarterly Epic upgrades, including:
○ Reviewing release notes
○ Build and configuration updates
○ Testing and validation
Go-live support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Required Qualifications
• Epic Willow Inpatient Certification (required)
• 3+ years of experience supporting Epic Willow, preferably in an inpatient setting
• Hands-on experience with build, maintenance, and troubleshooting in Epic pharmacy modules
• Experience supporting ticketing environments and system enhancements
• Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment
Preferred Qualifications
• Experience supporting Pyxis or similar automated dispensing systems
• Familiarity with ServiceNow or other ticketing tools
• Experience working in large, matrixed healthcare organizations
• Exposure to tools such as Omnicell, Pyxis or First Databank
Clinical Background (Nice-to-Have)
• PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for:
○ Complex medication build
○ Clinical order set configuration
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