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Crew Member

Planet Fitness

Pasadena, CAFull-timeNo compensation foundPosted 1mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Pasadena, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Crew Member. The Crew Member is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting in maintaining club cleanliness. The ideal candidate will have a passion for fitness and an upbeat attitude.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with questions.

Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Punctuality, Reliability, and Exceptional Customer Service Skills. Preferred (not required): Passion For Fitness And Health, Upbeat And Positive Attitude, Strong Listener, and Empathy.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyPunctualityReliabilityExceptional Customer Service SkillsPassion for Fitness and HealthUpbeat and Positive AttitudeStrong ListenerEmpathyProblem SolvingDiplomacy

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Benefits

Medical Insurance

Full job description

Benefits:

  • Employee discounts

  • Flexible schedule

  • Free uniforms

  • Health insurance

  • Opportunity for advancement

  • Training & development

Job Summary The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service/hospitality background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Will occasionally encounter toxic chemicals during shift.

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