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Client Experience Concierge

CityVet

Jacksonville, NCJobNo compensation foundPosted 4mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Jacksonville, NC
Work Authorization
Not specified

Job overview

CityVet is hiring a Client Experience Concierge. The Client Experience Concierge serves as the primary point of contact for clients at the hospital, managing interactions during appointments, drop-offs, pick-ups, and visitation times. This role focuses on ensuring a positive guest experience for clients and their pets, working closely with the Care Navigation Team to streamline operations. The concierge also facilitates efficient communication flow within the hospital and maintains a clean and comfortable environment.

Key focus areas include Focus on the guest experience for each client, Work closely with the Care Navigation Team, and Facilitate hospital teams ability to work efficiently.

Successful candidates bring Comfort in Hospital Clinical Environment and Customer Service Experience. Important skills include Multitask, Prioritize, Compassionate Communication, Defuse Tension, Clear Communication, and Friendly Communication.

Skills & qualifications

RequiredNice to have

Skills

MultitaskPrioritizeCompassionate CommunicationDefuse TensionClear CommunicationFriendly CommunicationCustomer ServiceHigh Quality CareExcellence

Qualifications

Comfort in Hospital Clinical EnvironmentCustomer Service ExperienceExperience in Veterinary General PracticeExperience in Specialty/ER Veterinary Medicine

Full job description

POSITION OVERVIEW: The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.

RESPONSIBILITIES & DUTIES

  • Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet.

  • Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet

  • Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels

  • Be the friendly and professional face of the Arista hospital

  • Maintain clean and comfortable lobby & exam room environment

QUALIFICATIONS

  • Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred

  • Customer service experience required

  • Ability to multitask and prioritize during busy times

  • Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed

  • Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff

  • Commitment to customer service, high quality care and excellence

COMPENSATION

  • Competitive hourly pay; part time and full time opportunities

  • Benefits dependent on hours worked

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