Manager Surveillance
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At a glance
Job overview
Bally's Corporation is hiring a Manager Surveillance. The Manager of Surveillance acts as the primary liaison between the surveillance room and leadership, establishing procedures to ensure compliance with casino internal controls and Louisiana Gaming Board regulations, maintaining up‑to‑date knowledge, providing video evidence, overseeing staffing, training, performance management, and incident review.
Key focus areas include Act as direct liaison between Surveillance Room activities and Surveillance leaders and assume responsibility for efficient department operation, Establish operational procedures to ensure strict adherence to Casino Internal Controls and Louisiana Gaming Board regulations, and Maintain up‑to‑date knowledge of changes in procedures, gaming regulations and internal controls for optimal coverage.
Important skills include Operational Procedures, Casino Internal Controls, Illinois Gaming Board Regulations, Audio/Visual Equipment Operation, Performance Management, and Staff Management.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities:
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Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department.
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Establishes operational procedures for the Surveillance department to ensure that all Casino Internal Controls and Louisiana Gaming Board regulations are strictly adhered to.
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Maintains up to date knowledge of changes in operational procedures, gaming regulations and internal controls to ensure that surveillance coverage is optimal.
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Notifies companies leadership and Louisiana Gaming Board agents upon detection of illegal activities.
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Works closely with the General Manager to ensure that ample coverage is in place for daily and/or special events at the Casino and Resort.
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Provides video footage to assist departments in the detection of fraud, insurance claims, employee investigations, and illegal activity.
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Oversees the management of attendance and time records for the Surveillance department.
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Provides training/re-training to Surveillance department to ensure the highest levels of skill and knowledge.
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Select, train, and develop team members through education, training, coaching, and corrective action.
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Review all Surveillance Incident Reports.
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Technical ability to operate and work on audio/visual equipment.
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Assist with performance management of Surveillance team (including but not limited to preparing issues of discipline and performance reviews).
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Management of staff to include shift scheduling and maintaining proper staffing levels across all shifts. Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
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Review surveillance department actions, personnel and processes.
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Recruits, interviews, and assists with selection of employees to fill vacant positions in assigned areas.
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Provides continuous feedback to the General Manager regarding related issues and makes recommendations for continual improvement.
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Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
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Performs other related duties as may be assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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