People & Culture Manager

1. Knowledge and Ability

• To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.

• Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.

• Adhere to the Standard Operating Procedures & ensure the same by the security team.

• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs

• Provide coaching and mentoring to the team in order to improve operative efficiency.

• Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.

• Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.

• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees. 2. Service

• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship

• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful

• Treat every employee with respect and make them feel valued

• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships

• Go extra mile to make sure every guest needs are not just met, but exceeded.

• Assist and support team members and other departments in order to ensure a smooth operation

• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement

• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions

• Never fail the Top 5 Service Excellence

• Look at me

• Smile at me

• Talk to me

• Listen to me

• Thank me 3. Operations

• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.

• To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.

• Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:

• Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.

• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.

• Analyze the manpower requirement and recommend selection activities to meet the requirement.

• Monitor present and future trends of local industry situation, legislation and recommend appropriate action.

• Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained. 4. Leadership

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.

• Self-confidence, motivation, drive, and tenacity.

• Ability to accept responsibility.

• Ability to think strategically, inductively, and creatively.

• And the propensity to recognize and acknowledge other peoples’ ideas 5.Values

• Authenticity

• Humility

• Excellence

• Generosity

• Graciousness

• Stewardship  

Minimum 1 year experience on the same role.