Customer Success / Jr Account Manager
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At a glance
Job overview
Prosimo.io is hiring a Customer Success / Jr Account Manager. The role supports a manufacturing organization by managing customer accounts, coordinating orders, and collaborating with engineering and operations to deliver customized solutions. It offers a pathway into technical sales and account management, emphasizing relationship building, problem solving, and technical learning within aerospace, defense, energy, lighting, and industrial markets.
Key focus areas include Manage a portfolio of customer accounts and serve as primary point of contact, Coordinate orders from initial inquiry through shipment, and Review customer drawings and specifications to determine product feasibility.
Important skills include Customer Success, Account Management, Technical Sales, Customer Service, Relationship Building, and Technical Training. Preferred (not required): HubSpot, ERP Systems, Communication, and Interpret Drawings And Specifications.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Customer Success / JR Account Manager | Pittsburgh, PA | 100% Onsite
Are you someone who enjoys building relationships, solving problems, and working alongside technical teams to deliver customized solutions? We're seeking a Customer Success / Jr Account Manager to join a growing manufacturing organization serving customers across aerospace & defense, energy, lighting, and industrial markets.
This is an excellent opportunity for someone looking to break into technical sales or continue building their career in account management within a highly specialized manufacturing environment. You'll become a trusted advisor to customers, helping them navigate custom solutions while collaborating closely with engineering and operations teams.
What You'll Do:
- Manage a portfolio of customer accounts and serve as their primary point of contact.
- Coordinate orders from initial inquiry through shipment.
- Review customer drawings and specifications to determine product feasibility.
- Partner with engineering to develop customized solutions.
- Negotiate pricing, blanket orders, and project timelines.
- Maintain customer information and activity within HubSpot CRM and ERP systems.
- Build long-term relationships with customers across several industries.
What We're Looking For:
- Experience in account management, technical sales, customer service, or equipment sales.
- Strong communication and relationship-building skills.
- Comfortable learning technical products and manufacturing processes.
- Ability to interpret drawings and specifications.
- Highly organized with excellent follow-through.
- Curious, team-oriented, and eager to learn.
- Bachelor's degree preferred.
Compensation & Benefits:
- up to $70,000 base salary, depending on experience.
- Performance-based bonus opportunities.
- PPO and EPO medical plans, plus dental and vision coverage.
- Company pays 75% of healthcare premiums.
- 401(k) with a 50% match on the first 6% contributed.
- PTO, sick time, and 10 paid holidays.
- Flexible start times (7 AM or 8 AM).
Why Join This Team
This is an opportunity to own your customer relationships and make a visible impact within a collaborative environment. You'll work closely with engineering, operations, and leadership while helping customers bring highly customized products to life. If you're looking for a role where your ideas matter, your contributions are recognized, and your work directly impacts the success of the business, this team offers the autonomy, support, and stability to build a long-term career.
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