Customer Service Manager
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At a glance
Job overview
Robert Half Office Team is hiring a Customer Service Manager. The Customer Service Manager will lead a high-performing support team in Commerce, California. This role involves guiding daily customer service operations, resolving complex issues, and supporting order activity. The manager will collaborate with cross-functional teams to enhance service delivery, maintain accurate customer information, and ensure a responsive and efficient customer experience.
Key focus areas include Lead, mentor, and strengthen the customer service team., Promote strong execution, accountability, and high standards of client support., and Assist with customer questions, manage orders, and handle elevated concerns..
Successful candidates bring 7+ Years Customer Service Experience, 3+ Years Leadership Experience, and Managing Customer Service Teams. Important skills include NetSuite, Excel, Microsoft Outlook, Microsoft Word, Lead Customer Service Operations, and Resolve Complex Issues.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience.
Responsibilities:
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Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support.
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Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed.
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Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion.
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Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments.
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Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance.
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Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms.
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Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity.
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Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations.
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Contribute to department-wide projects and additional business priorities as assigned. Requirements • 7+ years of customer service experience, with industry background in apparel, fashion, or retail strongly preferred.
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3+ years of leadership experience managing customer service teams and developing staff performance.
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Demonstrated ability to lead from the front by actively supporting daily operations alongside the team.
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Strong background in order entry, customer account support, and ERP or order management systems such as NetSuite or similar platforms.
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Clear verbal and written communication skills with the ability to work effectively across multiple departments.
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Excellent organizational ability, sound attention to detail, and the capacity to manage competing priorities in a fast-paced environment.
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Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
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Bilingual Spanish skills and strong problem-solving or conflict-resolution capabilities are a plus. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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