Front Desk Agent - Stone Mountain Hotel and Conference Center
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
ARAMARK is hiring a Front Desk Agent - Stone Mountain Hotel and Conference Center. The Front Desk Agent at Aramark’s Stone Mountain Hotel and Conference Center ensures guest satisfaction by greeting visitors, providing information, handling reservations and rentals, operating cash registers, answering calls and emails, and coordinating resolution of guest concerns while communicating with all departments to deliver a seamless experience.
Key focus areas include Greet and provide customer service to guests while anticipating their needs, Supply guests or travelers with directions, travel information, and other information such as available services and points of interest, and Book reservations, rentals, and coordinate registration.
Important skills include Customer Service, Communication, Organizational Skills, Accuracy, and Attention To Detail. Preferred (not required): Interpersonal Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
? Greet and provide customer service to guests while anticipating their needs
? Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
? Book reservations, rentals, and coordinate registration
? Operate a register and/or software system to complete cash and credit card transactions.
? Answers phone calls and emails and delivers messages as needed.
? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
? Coordinate resolution of guest concerns
? Communicates closely with all departments to ensure a seamless guest experience.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Previous guest services experience required
? Previous cash handling experience preferred
? Demonstrates excellent customer service skills
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organizational skills, accuracy, and attention to detail
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
You've read the whole posting — now see how you match it.