Software Quality Engineer

Job Description

We are seeking a Software Quality Engineer with strong test automation experience and prior hands-on experience applying AI-assisted testing practices. In this role, you will help validate global eCommerce experiences and retail associate tools while working with both our established Selenium-based automation framework and our next-generation AI-enabled testing platform. You will collaborate closely with developers, product owners, designers, and fellow Quality Engineers to design reliable, maintainable, risk-based tests that protect the customer experience at scale. If you are a strong Quality Engineer who has already used AI to improve test design, automation, exploratory testing, or diagnostics, this is an opportunity to help shape the future of quality engineering in a global commerce environment.

Key Responsibilities:

• Execute, maintain, and improve automated test suites using the existing Selenium-based framework and the emerging AI-enabled testing platform.

• Write and maintain clear, reusable automated tests using Gherkin feature files, BDD practices, and step definitions implemented in C# and JavaScript.

• Apply AI-assisted testing techniques to improve test design, identify edge cases, support exploratory testing, and prioritize risk areas.

• Collaborate with developers, product owners, and designers to translate business requirements into maintainable test scenarios that reflect real-world customer and associate behavior.

• Validate omni-channel workflows such as BOPIS, BORIS, Endless Aisle, and Membership across eCommerce and in-store systems.

• Analyze defects, investigate root causes, and contribute to release readiness decisions by clearly communicating quality risks, test results, and open issues.

• Participate in agile ceremonies and continuous improvement efforts within a Scaled Agile Framework (SAFe) environment.

• Coordinate with Quality Engineers across approximately 15 scrum teams to promote consistent test coverage, shared standards, and effective quality practices across eCommerce and retail platforms.

• Serve as an AI testing advocate by evaluating practical AI tools and techniques that improve test design, automation maintainability, diagnostics, and exploratory testing effectiveness.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of experience in software quality engineering or test automation, preferably within agile product teams.

• Experience within an Ecommerce environment

• Hands-on experience applying AI-assisted testing tools or techniques to test design, automation, exploratory testing, diagnostics, or test maintenance.

• Proficiency in C# and/or JavaScript for writing and maintaining automated tests.

• Experience with Selenium

• Strong understanding of functional, integration, regression, and end-to-end testing for web applications.

• Ability to analyze defects, communicate quality risks, and support release readiness decisions.

• Ability to collaborate across multiple scrum teams and domains within a Scaled Agile Framework (SAFe) environment.

• Excellent communication skills and a proactive, quality-first mindset. • Experience using GitHub Copilot or similar AI coding assistants to accelerate test development and improve maintainability.

• Experience testing omni-channel retail or eCommerce workflows, including customer-facing and store-associate-facing systems.

• Experience helping teams adopt new testing practices, tools, or automation standards across multiple product teams.