Patient Services Representative - McKeesport Internal Medicine
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At a glance
Job overview
UPMC is hiring a Patient Services Representative - McKeesport Internal Medicine. UPMC is hiring a full-time Patient Service Representative to support the busy McKeesport Internal Medicine team, offering a Monday‑Friday schedule, growth opportunities, excellent benefits, and a pleasant work environment.
Key focus areas include Provide a warm greeting for all patients, Guide patients through self‑arrival technology or check‑in at desk, and Collect copayments and other applicable patient payments at point of service.
Preferred (not required): MyUPMC Patient Portal, Biometrics Fingerprint, Medipac, and Epic.
Skills & qualifications
Skills
Qualifications
Full job description
Join our team of Life Changers!
UPMC is hiring a full-time Patient Service Representative to support our busy McKeesport Internal Medicine team/office.
Shift/Hours: Monday-Friday around 7:45am-4:30pm - No weekends or holidays!
Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
Apply today!
Responsibilities:
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Provide a warm greeting for all patients
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Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
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Collect copayments and any other applicable patient payments at the point of service
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Confirm and/or update patient registration information at checkout
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Schedule follow-up appointments within the practice at checkout
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Schedule or connect patient to resources to schedule for ancillary services at checkout
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Help patients navigate the healthcare system by providing clear and understandable instructions.
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Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
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Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
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Register patients in Biometrics (fingerprint recognition) program and explain benefits
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Promote MyUPMC patient portal and assist patients in registration when applicable
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Assist patients in education of financial responsibility and connect them to advocacy resources as needed
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Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
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Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
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Appropriately distribute / triage phone calls to other areas and / or clinical providers
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Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
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Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
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Completion of high school graduate or equivalent is required.
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Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
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Two years of experience in a medical / billing / fiscal or customer service function is preferred.
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Knowledge of medical terminology is preferred.
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Prior experience with Medipac, Epic, or other health records systems is preferred.
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Prior healthcare/medical office experience if highly preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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