Platform Engineer - MSP Systems Administrator
Arena Technical Resources, LLC
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Job overview
Arena Technical Resources, LLC is hiring a Platform Engineer - MSP Systems Administrator. Arena Technical Resources seeks a seasoned Platform Engineer to join its managed services team, providing escalation support for complex infrastructure, applications, and platform issues across multi‑tenant client environments. The role focuses on monitoring, diagnostics, Windows and SQL Server administration, Microsoft 365, identity management, firewall/VPN, endpoint policies, and client change management while ensuring high‑quality stakeholder communication.
Key focus areas include Serve as escalation point for complex infrastructure, application, and platform issues across multi‑tenant client environments, Triage, configure, and tune monitoring and alerting platforms to reduce noise and prevent incidents, and Diagnose and restore line‑of‑business applications including payroll, HR systems, and .NET services.
Successful candidates bring Criminal Background Check, 5+ Years Managed Service Provider Environment Experience, and Bachelor's Degree In Relevant Subject Matter. Important skills include Windows Server Administration, Microsoft 365 Administration, Active Directory Management, PowerShell Scripting, SQL Server Operations, and FortiGate Firewall Administration. Preferred (not required): Payroll Systems, HR Systems, Financial Systems, and MPAY.
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Full job description
Platform Engineer - MSP Systems Administrator
Location: Falls Church, US
Job ID: ATR 17976
Job Description
Job Title: Platform Engineer – MSP Systems Administrator
Job Location: Remote – United States
Compensation: $70,000 to $85,000 salary, PTO, benefits, etc.
Eligibility/Clearance: Must be able to pass a criminal background check
Job Description:
We are seeking a seasonedPlatform Engineerto join a managed services
team supporting a diverse, multi-tenant client base. This senior,
production-facing role is responsible for the operational health of
infrastructure, line-of-business applications, and platform services.
The primary focus of this position is to serve as the escalation point
for complex platform issues, ensuring ownership through resolution while
continuously improving client environments.
Responsibilities (include but are not limited to):
- Serve as escalation point for complex infrastructure, application, and
platform issues acrossmulti-tenant client environments.
- Triage, configure, and tune monitoring and alerting platforms to
reduce noise and prevent incidents.
- Diagnose and restore line-of-business applications including payroll,
HR systems, and .NETservices.
- ManageWindows Serverenvironments including disk remediation,
services, Event Viewer diagnostics, file shares, and IIS logs.
- Perform SQL Server operational tasks including permissions, health
checks, and integrity checks.
- AdministerMicrosoft 365 and Exchange Onlineincluding mail flow,
licensing, and PowerShell management.
- Manage identity lifecycle acrossActive DirectoryandEntra ID
environments.
- Configure and troubleshoot DNS and email authentication systems
including SPF, DKIM, and DMARC.
- Administer firewall and VPN environments, specifically FortiGate
technologies.
- Manage endpoint environments including RDP/RDS/AVD and Intune/MDM
policies.
- Lead client change management processes including scheduling,
approvals, and deployments.
- Coordinate P1 incident response and vendor escalations with clear
communication to stakeholders.
- Maintain accurate ticket lifecycle management within ITSM platforms.
Requirements:
- 5+ years of experience in a Managed Service Provider environment at a
senior or Level 3 capacity.
- Strong expertise in Windows Server administration, including Group
Policy and Hyper-V.
-
Proficiency in Microsoft 365 and Exchange Online administration.
-
Experience managing Active Directory and Entra ID environments.
-
Knowledge of email authentication and DNS management.
-
Firewall and VPN administration experience, preferably FortiGate.
-
Experience with RMM platforms and endpoint support tools.
-
SQL Server operational experience.
-
PowerShell scripting and automation skills.
-
Experience supporting multi-tier business applications.
-
Strong communication and stakeholder management skills.
Desired Qualifications:
- Experience with payroll, HR, or financial systems such as MPAY,
PrismHR, or Sage 50.
-
Familiarity with public safety or CAD systems.
-
Microsoft Azure infrastructure experience.
-
Experience with FSLogix, RDSH, and profile container management.
-
IIS administration experience.
-
Familiarity with Microsoft GCC High environments.
-
macOS support experience.
-
Relevant Microsoft certifications preferred.
Education:
Bachelor’s degree in relevant subject matter
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability
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