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Senior CS Content Designer

inDriver

BrazilFull-timeNo compensation foundPosted 2mo agoVerified open 2 days ago
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At a glance

Compensation
No compensation found
Location
Brazil
Schedule
Full-time
Work Authorization
Not specified

Job overview

We’re building a Content Design function from scratch — and we need people who want to be a part of that.

Skills & qualifications

RequiredNice to have

Skills

UX WritingContent DesignKnowledge ManagementCustomer Journey MappingAnalyzing Support TicketsWritten CommunicationAttention to DetailCross‑Functional CollaborationEnglish CommunicationSpanish

Qualifications

1+ Years ExperienceEnglish B2 or HigherSpanish Plus

Full job description

Senior CS Content Designer Department: Customer Service Operational Excellence Employment Type: Full Time Location: Brazil

Description We’re building a Content Design function from scratch — and we need people who want to be a part of that.

We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Responsibilities

  • Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.

  • Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.

  • Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.

  • Help evolve content guidelines and standards.

Qualifications

  • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.

  • Basic experience with analyzing support tickets or customer journey mapping (CJM).

  • Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.

  • Experience with iterating and improving content based on feedback, research, data.

  • Strong cross-functional collaboration skills.

  • Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.

Why join us

  • Help us challenge injustice by creating fair choices for millions of people across 48 countries.

  • Develop your professional skills with access to mentoring, career consulting, and learning programs.

  • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

  • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

  • Work alongside people who take initiative, speak openly, and challenge themselves to grow.

  • Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

You've read the whole posting — now see how you match it.

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