Loss Mitigation Processor (SPOC)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
M&T Bank is hiring a Loss Mitigation Processor (SPOC). This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. The role involves direct contact with consumers.
Key focus areas include Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers, Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system, and Understand investor’s waterfall and required documents for loss mitigation.
Successful candidates bring 4 Years Higher Education And/Or Work Experience and 1 Year Collections Or Customer Service Experience. Important skills include Communicate Effectively Over The Phone, Excellent Communication, Customer Service, Word Processing Software, and Spreadsheet Software. Preferred (not required): Mortgage Collections and M&T Systems.
Skills & qualifications
Skills
Qualifications
Full job description
Overview:
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities :
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Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
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Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
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Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
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Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
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Communicate liquidation options and explain the foreclosure process as necessary.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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