L2 Support Engineer
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At a glance
Job overview
Insight Global is hiring a L2 Support Engineer. Insight Global is seeking an L2 Support Engineer to work onsite in Fort Collins, CO. This role involves acting as a liaison between business units and external customers to troubleshoot and diagnose software and hardware issues on PC devices and peripherals. The engineer will identify and provide corrective solutions, ensuring excellent customer service.
Key focus areas include Serve as liaison between business units and external customers to troubleshoot PC hardware and software issues, Diagnose and resolve HP desktop and workstation problems independently or with team assistance, and Identify corrective solutions and communicate them to enterprise customers.
Successful candidates bring 3+ Years Technical Support Experience. Important skills include Troubleshoot Software Issues, Troubleshoot Hardware Issues, Customer Service, Troubleshoot Technical Issues, Troubleshoot BIOS, and Troubleshoot Windows OS.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description
Insight Global is looking for an Level 2 Support Engineer to work onsite at one of their premier clients in Fort Collins, CO. This person will be the liaison between the business (R&D & customer support) and the external customers to troubleshoot and diagnose software and hardware issues involving their PC devices (specifically HP desktops and HP workstation PCs) and peripherals, while providing excellent customer service. This includes identifying corrective solutions, either independently or with assistance from other technical team, and providing those solutions to enterprise customers.
This is an onsite role, split between a lab and desk environment, with a typical work schedule of Monday-Friday (excludes major holidays) and 8am-5pm MST (1 hour lunch).
Compensation Range: $24.00-$27.00/hr
Exact compensation may vary depending on experience, skills and overall job fit.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience working in technical support role (ex. Service Desk, Desktop Support, or Level 2 Help Desk)
Experience working with customers to troubleshoot technical issues and resolve issues efficiently and efficiently.
Experience working across multiple PC platforms: notebooks, desktops, workstations, as well as associated hardware (monitors, docking stations, printers)
Experience providing technical support for both hardware and software systems.
Experience troubleshooting BIOS and Windows OS related issues
Strong customer service skills
Strong communication; written and verbal, as well as follow up skills Python or C++ scripting experience
Experience supporting HP branded devices (HP Zbook workstations or HP Desktops)
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