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Customer Success Manager

Loop Health

Hyderabad, Telangana, IndiaJobNo compensation foundPosted 1mo agoVerified open 3 days ago
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At a glance

Compensation
No compensation found
Location
Hyderabad, Telangana, India
Work Authorization
Not specified

Job overview

Loop Health is hiring a Customer Success Manager. The Customer Success Manager at Loop Health is responsible for the health, retention, and growth of a portfolio of mid-sized clients. This role drives renewals, expansion, and product adoption by acting as a trusted advisor to customers. The manager will also identify churn risks, manage escalations, and translate customer feedback into actionable product and service inputs.

Key focus areas include Own renewals, retention, and net revenue growth across your portfolio, Drive upsell and cross-sell opportunities in existing accounts, and Proactively identify churn risks and execute recovery plans.

Successful candidates bring Customer Success Experience. Important skills include Revenue Ownership, Driving Renewals, Expansion, Product Adoption, Trusted Advisor, and Net Revenue Growth.

Skills & qualifications

RequiredNice to have

Skills

Revenue OwnershipDriving RenewalsExpansionProduct AdoptionTrusted AdvisorNet Revenue GrowthUpsellCross-SellIdentify Churn RisksExecute Recovery PlansProduct EngagementProduct UtilisationData AnalysisForecasting Account HealthStakeholder Relationship ManagementEmployee Health and Benefits StrategyStructured Business ReviewsOnboardingActivationFirst-Value DeliveryEscalation ManagementCross-Functional ResolutionTranslate Customer FeedbackCommercial MindsetSellingNegotiationProblem SolvingProcess-DrivenCommunication Skills

Qualifications

3-7 Years Customer Success Experience3-7 Years Account Management Experience3-7 Years Hospitality Sales ExperienceProven Ability to Own Revenue Outcomes

Full job description

Role Overview As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner , not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers. What You Own 1. Revenue & Retention

  • Own renewals, retention, and net revenue growth across your portfolio

  • Drive upsell and cross-sell opportunities in existing accounts

  • Proactively identify churn risks and execute recovery plans 2. Customer Outcomes & Adoption

  • Drive product adoption, engagement, and utilisation across accounts

  • Use data to track leading indicators and forecast account health 3. Strategic Account Management

  • Build and maintain relationships with key decision-makers and stakeholders

  • Act as a trusted advisor on employee health and benefits strategy

  • Run structured business reviews (QBRs/MBRs) aligned to customer goals 4. Execution Excellence

  • Own onboarding and ensure strong activation and first-value delivery

  • Manage escalations with urgency and drive cross-functional resolution 5. Voice of Customer

  • Translate customer feedback into actionable product and service inputs What Success Looks Like

  • High logo retention and Net Revenue Retention (NRR)

  • Strong product adoption and engagement metrics

  • Consistent expansion pipeline and closed revenue

  • Positive customer feedback and advocacy

What We’re Looking For

  • 3–7 years experience in Customer Success / Account Management / Hospitality Sales
  • Proven ability to own revenue outcomes (renewals + expansion)
  • Strong commercial mindset with comfort in selling and negotiation
  • Highly analytical and process-driven ; comfortable with data and forecasting
  • Excellent stakeholder management and communication skills

What We Don’t Want (Implicit but Important)

  • Purely support-oriented profiles
  • Low ownership / escalation-driven working style
  • Activity without outcomes

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Customer Success Manager at Loop Health | Olive Jobs