Member Services Representative

Planet Fitness

Louisville, COFull-time$13/hrPosted 6y agoVerified open 1w ago

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At a glance

Compensation

$13/hr

Location

Louisville, CO

Schedule

Full-time

Work Authorization

Not specified

Job overview

Planet Fitness is hiring a Member Services Representative. The Member Services Representative at Planet Fitness in Louisville, CO, is responsible for creating a positive member experience by providing superior customer service to members, prospective members, and guests. This role involves handling front desk activities, assisting with new member sign-ups, conducting tours, and maintaining club neatness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Punctuality And Reliability, Exceptional Customer Service Skills, Strong Listener, Problem Solving, and Diplomacy. Preferred (not required): Passion For Fitness And Health and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyPunctuality and ReliabilityExceptional Customer Service SkillsStrong ListenerProblem SolvingDiplomacyAppropriate Behavior and LanguagePassion for Fitness and HealthUpbeat and Positive Attitude

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Full job description

Planet Fitness is coming to Louisville, CO.

Why join the Planet Fitness Team?

Flexible Schedules!
Free Gym Membership!
Quick Advancement Opportunities!
Awesome work environment!
No High Pressure Sales!
Starts at $13 hr.

We are looking for Energetic Customer Service driven Team Members!

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

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