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Customer Support for Card Services - Crypto Focus

Extend Your Team

Muntinlupa, PhilippinesRemoteFull-timeNo compensation foundPosted 3mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Muntinlupa, PhilippinesRemote
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Extend Your Team is hiring a Customer Support for Card Services - Crypto Focus. The company is reinventing consumer credit by leveraging technology to reduce the cost of capital, initially with a home equity-backed credit card. They are expanding to offer the world's first Bitcoin collateral-backed credit card, providing credit quickly without income checks. The team comprises experienced technology and finance executives with significant equity funding and top-tier investors.

Key focus areas include Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools., Educate cardholders on Aven's Bitcoin-backed card features, including LTV monitoring and collateral management., and Document and log issues, customer compliments, and complaints..

Successful candidates bring 2+ Years US Financial Services Credit Card/Loan Processing, 1+ Years Cryptocurrency Support/Operations/Compliance, and Bachelor's Degree In Financial Services. Important skills include Bitcoin, Digital Asset Custody, BitGo, Asset-Backed Lending Mechanics, Explain Complex Concepts, and Superposition. Preferred (not required): LTV Monitoring, Collateral Management, Documenting Issues, and Logging Issues.

Skills & qualifications

RequiredNice to have

Skills

BitcoinDigital Asset CustodyBitGoAsset-Backed Lending MechanicsExplain Complex ConceptsSuperpositionMargin CallsLTV RatiosCommunicationCollaborationProblem-SolvingEnglish FluencyEnglish ClarityEnglish DictionOrganizational SkillsTime ManagementGoogle DriveDetail-OrientedZendeskLTV MonitoringCollateral ManagementDocumenting IssuesLogging IssuesTracking Customer ExperiencesCRM SystemsEmpathyTechnical Clarity

Qualifications

2 Years US-Based Financial Services Account Experience1 Year Cryptocurrency-Related Role ExperienceBachelor's Degree or Comparable Work Experience in Financial ServicesFlexibility to Work US Pacific Time

Full job description

ABOUT US

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product was the world's cheapest credit card – backed by home equity. We are now expanding our reach with our patented technologies to offer the world's first credit card backed by Bitcoin collateral, providing credit in minutes with no income check required.

WHO ARE WE?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

RESPONSIBILITIES

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.

  • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management.

  • Documenting & logging issues (as well as customer compliments & complaints).

  • Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process.

  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.

  • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

QUALIFICATIONS

  • At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing.

  • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required.

  • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending.

  • Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience.

  • Superb communication, collaboration, and problem-solving skills.

  • Proficiency, speed, and accuracy in written communication.

  • Fluency, clarity, and good diction in English.

  • Great organizational skills & time management abilities.

  • Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems.

  • Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions.

  • Bachelor's Degree or comparable work experience in financial services.

  • Flexibility to work US Pacific time (10 AM to 7 PM).

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Customer Support for Card Services - Crypto Focus | Olive Jobs