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Operations Manager

Chenega Corporation

Chantilly, VAJob$124K/yrPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$124K/yr
Location
Chantilly, VA
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

DoD 8570.01-M IAM Level II CertificationSecurity clearance

Job overview

Chenega Corporation is hiring an Operations Manager. The Operations Manager will lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions. This role involves driving operational excellence, managing performance across various IT functions, and ensuring compliance with cybersecurity requirements. The manager will also direct technical teams, monitor service levels, and develop operational policies.

Key focus areas include Lead day-to-day management and strategic direction of enterprise IT operations and service delivery activities., Oversee implementation and execution of Information Technology Service Management (ITSM) best practices., and Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions..

Successful candidates bring 10+ Years IT Operations Experience, 10+ Years Senior IT Management Experience, and DoD 8570.01-M IAM Level II Certification. Important skills include ITSM Best Practices, IT Operations Management, Service Delivery, Operational Performance Management, Infrastructure Management, and Systems Administration.

Skills & qualifications

RequiredNice to have

Skills

ITSM Best PracticesIT Operations ManagementService DeliveryOperational Performance ManagementInfrastructure ManagementSystems AdministrationNetworksCybersecurityCustomer SupportOperational Objectives SettingPerformance MetricsSecure IT EnvironmentsReliable IT EnvironmentsCompliant IT EnvironmentsService Level MonitoringSystem AvailabilityIncident ManagementChange ManagementProblem ManagementContinuous ImprovementOperational Policies DevelopmentProcedures DevelopmentGovernance ProcessesResource CoordinationRMF StandardsInformation Assurance PoliciesOperational Risks AnalysisMitigation Strategies DevelopmentContinuity of OperationsEscalation ResolutionOperational Decision-MakingEnterprise IT InfrastructureNetworkingSystems Engineering PrinciplesLeadershipPeople ManagementTechnical OversightInformation Assurance FrameworksAnalytical SkillsOrganizational SkillsProblem-Solving Skills

Qualifications

10 Years IT Operations ExperienceFederal Government Environment Experience10 Years Senior IT Management Role ExperienceLeading Technical Operations Teams ExperienceDoD 8570.01-M IAM Level II CertificationActive TS ClearancePass Background ScreeningPass Drug ScreeningBachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in CybersecurityBachelor's Degree in Engineering

Full job description

Summary

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

_ This position is contingent upon contract award _

Responsibilities

  • Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.

  • Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.

  • Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.

  • Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.

  • Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.

  • Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.

  • Develop and implement operational policies, procedures, and governance processes.

  • Coordinate resources across multiple functional areas to support mission requirements and program objectives.

  • Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.

  • Analyze operational risks and develop mitigation strategies to ensure continuity of operations.

  • Provide leadership in incident management, escalation resolution, and operational decision-making.

  • Other duties as assigned

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.

  • Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.

  • Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.

  • Demonstrated experience leading technical operations teams supporting enterprise-scale environments.

  • Current DoD 8570.01-M IAM Level II certification required.

  • Active TS clearance.

  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:

  • Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.

  • Strong leadership and people management capabilities.

  • Ability to provide technical oversight across multiple complex projects simultaneously.

  • Strong understanding of information assurance and cybersecurity frameworks.

  • Excellent analytical, organizational, and problem-solving skills.

Estimated Salary/Wage

USD $123,594.56/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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