Customer Support Associate IV

Customer Support Associate IV

Job Number: 366419

Category: Help Desk / Support

Description: Job Title: Customer Support Associate IV

Pay Rate: $22.00 - $24.00/hr

Location: Milford, OH

ZIP Code: 45150

Area code: 513, 283

Start Date: Right Away

Keywords: #MilfordJobs; #CustomerSupportjobs;

Benefits:

On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.

*Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.

*Six Paid Statutory Holidays after 90 days probationary period.

*One Week Paid Vacation Bonus after six months / 960 regular hours, and every six months worked. *Weekly pay by direct deposit.

*Performance Reviews (and compensation reviews)

Job Description:

As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.

Key Responsibilities

• Receive customer orders (both internally and externally), reviewing customer order requirements

• Resolve any missing, ambiguous or non-standard customer requirements

• Enter orders into the business system and following up with customers regarding changes to orders

• Be accurate in all phases of order entry, debits, credits and returns and the approval process according to Client guidelines.

• Counsel customers on basic information concerning shipments, availability, packaging, and other general information.

• Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service, Pricing, etc.

Qualifications

• 1 year external working experience in Customer Service related field or college degree.

• Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.

• Have understanding of all Client policies and special product requirements and follow the guidelines.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Location: Milford , OH

Minimum Experience (yrs): 1

Required Education: Not Specified

Benefits:

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