Switchboard Operator
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At a glance
Job overview
Park Nicollet Health Services is hiring a Switchboard Operator. Methodist Hospital seeks a Switchboard Operator to provide prompt, courteous, and effective response to all calls into Park Nicollet Health Services. The role routes calls, provides patient information, pages physicians, processes codes, prioritizes routine and emergency calls, and assists colleagues, patients, visitors, and members with strong problem‑solving and critical thinking skills.
Key focus areas include Provide prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard, Route calls to appropriate departments and provide patient information, and Page on‑call physicians and process codes.
Important skills include Multitasking, Detail-Oriented, Problem Solving, Problem-Solving Abilities, Customer Service, and Maintaining Emotional Composure During Emergencies. Preferred (not required): Knowledge Of Health Care Industry and Eagerness To Take On Projects And Challenges.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
Work Schedule:
FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.
Required Qualifications:
Minimum 1 year client facing customer service required.
Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.
PREFERRED QUALIFICATIONS:
Post-secondary education preferred.
Call center or Switchboard experience preferred.
Knowledge of Health Care industry; eagerness to take on projects and challenges.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head + Heart, Together culture, and critical to our success.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
None
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55426
Job Type
Full Time
Place of Work
On-site
Requisition ID
118728
Job Benefits
Not specified
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