Resident Services Coordinator
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At a glance
Job overview
Friedman Management Company is hiring a Resident Services Coordinator. The Resident Services Coordinator supports the overall resident experience within the community by prioritizing and resolving maintenance issues, coordinating requests, and ensuring timely follow-up. This role involves utilizing property management software, scheduling vendors, and conducting unit walkthroughs to ensure market readiness.
Key focus areas include Provide accurate, valid, and complete information for all requests, Prioritize and resolve maintenance issues in a timely and accurate fashion, and Place service calls as required or directed by the manager.
Successful candidates bring High School Diploma and 1-2 Years Customer Service Experience. Important skills include Excel, Microsoft Word, Microsoft Outlook, Problem Solving, Well Organized, and Customer Service.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Position Type Full Time
Category Admin - Clerical
Description
We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.
Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.
Responsibilities include, but are not limited to the following:
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Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
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Prioritize and resolve maintenance issues in a timely and accurate fashion
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Place service calls as required or directed by the manager
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Maintain broad knowledge of company processes, procedures, and policies
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Track and follow up on all outstanding work orders while providing exceptional customer service
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Coordinate maintenance requests for tenants.
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Prioritize schedules of maintenance staff.
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Utilize property management software system to log and track work order requests.
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Follow up with residents to ensure timely response and resolution of related issues.
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scheduling vendors for unit turns
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gathering bids from vendors for multifamily management for projects around the community
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walkthroughs of completed units to verify they are market-ready
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walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
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any other duties as assigned by management.
Qualifications:
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High School Diploma or equivalent education required
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Qualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
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Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
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Candidates should also be well organized and enjoy problem-solving
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Experience and/or knowledge in Yardi is preferred but not required.
Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
Qualifications
We are Friedman Real Estate ____________________________________________________________________________
As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.
Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives
Recognized as one of Detroit Free Press’s Top Workplaces
Friedman Benefits
We offer a wide range of benefits to our employees consisting of:
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Blue Cross Blue Shield health insurance plans
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Delta Dental
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Vision
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Pet Insurance
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Company paid life insurance along with life insurance buyup
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401(k) Match
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Company paid Long Term Disability after 2 years of service
Friedman Perks
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Continuing education reimbursement benefits
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Referral bonuses for new employees and new business
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Recognition program
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Three tier PTO plan
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Paid Parental Leave
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Training seminars for leadership and professional development
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Friedman Swag
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