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Talent Pool - Operations (Operations Engineer / Snr Operations Engineer/Associate Operations Lead/Operations Lead)

Sysco

Landa, NDHybridFull-timeNo compensation foundPosted 4mo agoChecked 1w ago
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At a glance

Compensation
No compensation found
Location
Landa, NDHybrid
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

ITIL CertificationBachelor's degree

Job overview

Sysco is hiring a Talent Pool - Operations (Operations Engineer / Snr Operations Engineer/Associate Operations Lead/Operations Lead). Sysco LABS, the global in-house center for Sysco Corporation, is building a talent pool for future Operations opportunities across Engineer to Lead levels. This role offers an opportunity to contribute to shaping Sysco’s customer experience and directly impact millions of food consumers in a global industry. Sysco LABS Sri Lanka delivers technology that powers Sysco’s end-to-end operations.

Key focus areas include Lead a group of operations engineers responsible for 24x7 monitoring of Sysco global infrastructure and applications, Act as an escalation point for L2 engineers, and Manage individual and shift performance to consistently meet performance standards.

Successful candidates bring Bachelor's In Information Technology Or Equivalent, 1+ Years Operations Experience, and Willingness 24x7x365 Availability. Important skills include Continuous Improvement Initiatives, Introduce New Initiatives, Influence And Improve Processes, Provide Tactical Recommendations, Learn And Develop Technical Skills, and Improving Operational Maturity.

Skills & qualifications

RequiredNice to have

Skills

Continuous Improvement InitiativesIntroduce New InitiativesInfluence and Improve ProcessesProvide Tactical RecommendationsLearn and Develop Technical SkillsImproving Operational MaturityDocumentationShare KnowledgeLearn and Articulate Software-Related and Technical ConceptsITSM StandardsMDM ToolsVulnerability Management ToolsWindowsUNIXNetworkingLAN/WANDHCPTCP/IPFirewallsRoutingCommunication SkillsEnglishCollaborationDatadogCloudWatchAzure MonitorAutomation ToolsScriptingGCPAgile Methodology Practices

Qualifications

Bachelor's Degree in Information Technology or Equivalent1-2 Years Operations Engineer Experience4-6 Years Associate Operations Lead ExperienceWillingness to Work 24x7x365ITIL CertificationTechnical Support/Systems Administration Experience

Benefits

Medical Insurance
Paid Time Off
Relocation Assistance

Full job description

JOB DESCRIPTION Talent Pool - Operations (Operations Engineer / Snr Operations Engineer/Associate Operations Lead/Operations Lead)

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion. 

 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of  “Connecting the world to share food and care for one another” , and our work directly impacts millions of food consumers in a trillion-dollar, global industry.  

For more information visit:  www.syscolabs.lk     

The Opportunity: 

We are currently building a talent pool for future Operations opportunities across Engineer to Lead levels within our team. This is an opportunity to be considered for upcoming roles and contribute to shaping the future of Sysco’s customer experience from the ground up.

Responsibilities :

  • Lead a group of operations engineers responsible for 24x7 monitoring of Sysco global infrastructure and applications .

  • Act as an escalation point for L2 engineers.

  • Manage individual and shift performance to consistently meet performance standards

  • Driving continuous improvement initiatives and adherence to SLA .

  • Work with stakeholders to introduce new initiatives .

  • Manage the training, development, and retention of team members .

  • Influence and improve upon existing processes through innovation and operational changes

  • Provide information and tactical recommendations to leadership during incidents .

  • Conduct regular 1:1 briefing with direct reports and assign responsibilities and focus on their performance improvements and career developments .

  • Desire to learn and develop all necessary technical skills .

  • Contribute to improving operational maturity, documentation, and processes.

  • Share knowledge across cross functional teams.

Requirements :

  • A Bachelor’s Degree in Information Technology or equivalent.

  • For Operations Engineer 1-2 Years, Senior Operations Engineer 2-4 Years, Associate Operations Lead 4-6 Years and Operations Lead 6-8 Years of experience in similar background.

  • Willing to work in a 24x7x365 environment covering multiple time zones.

  • Excellent ability to learn and articulate software-related and technical concepts.

  • Solid hands-on experience in ITSM standards, ITIL certification will be an added advantage.

  • Solid hands-on exper ience on MDM tools, Vulnerability management tools

  • Exposure to support in cloud platforms such as AWS, Azure, GCP.

  • Sound knowledge and experience in Windows server / UNIX platforms.

  • Sound knowledge and experience in computer networks including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing.

  • A dynamic personality with a good balance of technical abilities and strong communication skills ( English) and teamwork .

  • Experience in the areas of technical support/systems administration will be a key advantage.

  • Experience in working with monitoring platforms like Datadog, AWS CloudWatch, Azure Monitor.

  • Experience with automation tools or scripting.

  • Agile methodology practices will be an added advantage.

Benefits:

  • US dollar-linked compensation

  • Performance rewards and recognition

  • Agile Benefits - special allowances for Health, Wellness & Academic purposes

  • Paid birthday leave

  • Team engagement allowance

  • Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws

  • Overseas travel opportunities and exposure to client environments

  • Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer.

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