Shift Leader
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At a glance
Job overview
Insomnia Cookies is hiring a Shift Leader. As a Shift Leader, you will oversee bakery operations, ensuring customer satisfaction and efficient workflow. This role involves hands-on leadership, including order building, suggestive selling, baking, and customer interaction. You will contribute to a productive and fun environment by predicting business flow and maintaining company standards.
Key focus areas include Provide incredible customer service and quality products to all guests, Support store leadership by maintaining operations during your shift, and Communicate pertinent information and monitor production efficiency.
Successful candidates bring 18 Years Or Older. Important skills include Safe Food Handling Practices and Cash Handling. Preferred (not required): Customer Service, Point Of Sales Systems, Communication, and Time Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
As a Shift Leader at our EMU store located at 733 W Cross St, Ypsilanti MI 48197, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
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Flexible part-time work schedules
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Excellent training & mentorship
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Pet insurance for your furry loved ones
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Job stability with a rapidly growing and reputable company
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Achievable growth/promotion opportunities
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You get to work in a fun, exciting team environment
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FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
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Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
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Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
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Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
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Support and work alongside the Cookie Crew
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Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
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Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
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At least 1 year of working experience in a customer service focused role
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Point of Sales systems experience
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Outstanding communication, time management, and people skills
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Outgoing/friendly/patient
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Detail focused and results-oriented
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Ability to lead-by-example and motivate others
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Ability to lift up to 40 lbs.
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Legally eligible to work in the United States
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Must be 18 years or older to be employed
You've read the whole posting — now see how you match it.