Slot Attendant - Dual-Rate - Shift Manager
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At a glance
Job overview
Bally's Corporation is hiring a Slot Attendant - Dual-Rate - Shift Manager. The Slot Attendant promotes Bally’s customer‑centric culture, responds to guest inquiries, understands slot machine functions, processes transactions, ensures policy compliance, oversees operations, supports and trains staff, monitors the gaming floor, and reports problem gaming or intoxication.
Key focus areas include Promote Bally’s customer‑centric culture and build guest relations, Respond to guest and member inquiries about services, promotions, and events, and Understand essential functions of slot machines and game themes.
Important skills include Customer Service, Guest Relations, Communication, Knowledge Of Slot Machines, Transaction Processing, and Regulatory Compliance.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities:
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Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
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Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
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Understand the essential functions of the slot machines and game themes
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Process transactions related to slot operations, including jackpots, paper fills, wallet buys
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Ensures department adheres to all regulatory, departmental and company policies and procedures
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Oversee all aspects of slot operations while on duty
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Support Slot Attendants
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Troubleshoot and solve slot-related issues independently
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Train and develop Slot team members through education, training, coaching, and corrective action
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Knowledge of all promotions and events
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Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
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Maintain professional radio etiquette
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Recognize and respond to minors in the casino
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Recognize signs of problem gaming an alcohol intoxication and report any issues to management
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Support the integrity of gaming on the floor
Environmental Working Conditions:
- The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
- Target Salary Range $15.00 Plus Tips and/or $24.00 while working as a dual rate role.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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