Associate Telecommunications Analyst
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At a glance
Requirements
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Job overview
Insight Global is hiring an Associate Telecommunications Analyst. Insight Global is seeking an Associate Telecommunications Analyst to support and maintain enterprise telecom systems across multiple healthcare facilities, ensuring reliability and performance of VoIP, PBX, and Cisco Unified Communications Manager environments while troubleshooting issues and collaborating with internal IT teams, vendors, and end users.
Key focus areas include Troubleshoot telecom-related issues, Support phone and voicemail systems, and Assist with upgrades and implementations.
Important skills include VoIP, PBX, Cisco Unified Communications Manager (CUCM), Troubleshooting, Analytical Skills, and Problem-Solving Skills. Preferred (not required): Cisco Collaboration Technologies, Telecom Upgrades, and Project Management.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
One of Insight Global's largest healthcare clients is seeking an Associate Telecommunications Analyst to support and maintain enterprise telecom systems across multiple healthcare facilities. This individual will be responsible for ensuring the reliability and performance of communication services, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM) environments. Day-to-day responsibilities include troubleshooting telecom-related issues, supporting phone and voicemail systems, assisting with upgrades and implementations, and partnering with internal IT teams, vendors, and end users to resolve service concerns. The ideal candidate will have experience supporting enterprise telecommunications systems, strong problem-solving skills, and a customer-focused approach, with the ability to thrive in a fast-paced healthcare environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered
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2+ years of experience supporting telecommunications systems in an enterprise environment
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Experience with VoIP technologies and telecommunications infrastructure
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Experience with Cisco Unified Communications Manager (CUCM)
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Strong troubleshooting, analytical, and problem-solving skills
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Excellent communication and customer service abilities - Experience supporting telecommunications systems within a healthcare environment
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Experience with Cisco telephony and collaboration technologies
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Exposure to telecom implementations, upgrades, or project coordination efforts
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Understanding of networking fundamentals and how they impact voice and telecom services
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