Customer Service Representative
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At a glance
Job overview
VCA Animal Hospitals is hiring a Customer Service Representative. As a Client Service Representative, you will be the first point of contact for clients and patients, handling check-ins, scheduling, explaining treatment costs, and maintaining records. This role focuses on night and weekend shifts, offering consistent hours and a weekend differential. The ideal candidate will have a love for pets and people, with strong communication skills in a fast-paced environment.
Key focus areas include Greet clients warmly, in person and on the phone, Manage calls, texts, emails, and scheduling, and Explain treatment fees and payment options.
Successful candidates bring Client Service Experience and Availability Nights and Weekends. Important skills include Client Service, Communication, Attention To Detail, Judgment Under Pressure, Honesty, and Accountability.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Veterinary Client Service Representative $20–$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends
Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most.
As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear — handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.
Schedule: This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).
What you'll do:
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Greet clients warmly, in person and on the phone
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Manage calls, texts, emails, and scheduling
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Explain treatment fees and payment options
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Keep patient records and electronic systems organized
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Bring calm, clear communication to a fast-paced environment
What you bring:
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Availability for nights and weekends
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Client service experience (veterinary or medical preferred)
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Compassion for pets and people
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Sharp attention to detail and great judgment under pressure
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Honesty, accountability, and a love of learning
What we offer:
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Educational support and real career growth
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401(k) with company match
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Medical, dental, and vision insurance
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Generous pet discounts
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A genuinely supportive team
Ready to bring your people skills (and your love of animals) to our team? Apply today.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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