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Technical Support Specialist

Entergy

Redfield, ARJobNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Redfield, AR
Work Authorization
Not specified

Job overview

Entergy is hiring a Technical Support Specialist. Responsible for developing, implementing, and managing improvement projects, and providing diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.

Key focus areas include Provide primary or backup technical support for various plant systems and processes, Utilize monitoring systems and tools to analyze and trend plant equipment performance data, and Provide technical support to maintenance, outage, and capital projects.

Important skills include Keep Records And Reports. Preferred (not required): Microsoft Toolkit, Computer Skills, Work Independent Of Direct Supervision, and Communication Skills.

Skills & qualifications

RequiredNice to have

Skills

Microsoft ToolkitComputer SkillsWork Independent of Direct SupervisionCommunication SkillsKeep Records and ReportsMark VIeOvationsAllen Bradley PLCsFoxboroPower Distribution SystemsSwitchgearBreakersTransformersBatteriesRelays

Qualifications

High School Diploma or GED or Equivalent Work ExperienceAssociate Degree in Engineering TechnologyB.S. Degree in Science in a Technical Field0-2 Years of Power Plant or Relevant Technical Experience4-6 Years of Power Plant or Relevant Technical Experience3-5 Years of Power Plant Control System Experience

Full job description

Technical Support Specialist

Date: Jul 24, 2026

Location: United States

Company: Entergy

This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to

  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation

  • Provide technical support to maintenance, outage, and capital projects

  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities

  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.

  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience

  • Desired:

  • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit

  • Must possess good computer skills

  • Ability to work independent of direct supervision

  • Good communication skills also required

  • Duties often require call outs and work after normal hours

  • Be able to keep records and reports

Preferred knowledge, skills, and abilities

3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to

  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation

  • Provide technical support to maintenance, outage, and capital projects

  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities

  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.

  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience

  • Desired:

  • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.

  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit

  • Must possess good computer skills

  • Ability to work independent of direct supervision

  • Good communication skills also required

  • Duties often require call outs and work after normal hours

  • Be able to keep records and reports

Preferred knowledge, skills, and abilities

3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

Primary Location: - Arkansas : Redfield

Job Function : Engineering

FLSA Status : Exempt Ind

Relocation Option:

Union description/code :

Number of Openings : 1

Req ID: 124056

Travel Percentage :Up to 25%

Job Segment: Technical Support, Power Plant Operator, Power Plant, Engineer, Technology, Energy, Engineering

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