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Homeless Services Lead

Donnelly-Boland and Associates

Pittsburgh, PAJob$28.85/hrTracked 2w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$28.85/hr
Location
Pittsburgh, PA
Work Authorization
Not specified

Job overview

Donnelly-Boland and Associates is hiring a Homeless Services Lead. The Homeless Services Lead provides operational and service delivery leadership for a winter shelter site, ensuring a safe, low‑barrier environment, overseeing staff, managing intake, transportation, meals, and de‑escalation while training new employees and following policies.

Key focus areas include Provide operational leadership during shift to the winter shelter site, Provide direction and training to shelter staff for daily setup and breakdown, and Ensure shelter intake processes are completed daily with data entry into HMIS.

Important skills include Follow Instructions, Adaptability, Negotiation, Tolerance Of Ambiguity, Relationship Building, and Diversity Sensitivity.

Skills & qualifications

RequiredNice to have

Skills

Follow InstructionsAdaptabilityNegotiationTolerance of AmbiguityRelationship BuildingDiversity Sensitivity

Qualifications

1+ Year Shelter Experience1+ Year Shift Lead ExperienceLift Up to 50 Pounds

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

Homeless Services Lead

Who We Are:

Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non-profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.

Our Mission:

Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family, innovation, and inclusivity.

Who You Are:

You are an organized individual that wants to help their community while follow policies and procedures. You enjoy leading a shift and helping to train new employees.

Purpose:

The purpose of this position is to provide operational and service delivery leadership for winter shelter site, including supervision and oversight of the Shelter Site Workers.

Responsibilities:

Under the direction of the Shelter Director, provides operational leadership during shift to the winter shelter site, ensuring a safe and welcoming, low-barrier environment is created and maintained.

Duties include:

  • Providing direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.

  • Ensuring that shelter intake processes are completed daily, including data collection and data entry into the County’s Homeless Management Information System (HMIS)

  • Ensuring that the coordination of transportation services to and/or from the shelter site occurs effectively.

  • Ensuring that meal and other resources are provided effectively to shelter guests.

  • Along with Shelter Director (when on-site), working with Shelter site workers, relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests, as needed, to ensure needs are met and a safe and welcoming environment exists.

Qualifications:

  • At least 1 year of experience working within a shelter or equivalent experience.

  • At least 1 year of experience being a shift lead.

  • Ability to:

  • Follow and implement requests received from supervisor with little or no supervision.

  • Adapt to change, negotiate compromise and tolerate ambiguity.

  • Build effective relationships with others who can help with work related goals.

  • Be sensitive in human interactions to diversity inclusiveness.

  • Lift up to 50 pounds

Schedule:

  • The shelter will be open seven days per week.

  • First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.

Compensation and Benefits:

  • $28.85 per hour

  • 18 days of PTO annually

  • 5 sick days (starting July 1)

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Matching 401k

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